Bilingual Medical Case Manager

Job Description

Job Description:\n\n Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team! Why Friends For All: For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves. What is in it for you: A commitment to work-life balance with: (up to 38 Days Off)12 accrued vacation days per year12 accrued sick days per year14 paid holidays, including Your Birthday!Flex Schedule may be available based on position after introductory periodEmployer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly) BCBS PPO PlansPPO Gold premium = $86.56PPO Platinum premium = $214.62Dental PlansPPO Low = $1.14PPO High = $5.81Vision premium = $1.41 401k program with up to 3% employer match starting immediatelyEmployer-paid basic life insurance valued at $50,000Employer-paid Short-term disabilityVoluntary Life and AD&D, Long-term disabilityFlexible Spending Accounts for healthcare and dependent careStudent Loan Forgiveness ProgramsEmployee Assistance Program with in-person counseling options To Learn More about Working at FFA: Go to Compensation: Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role. Bilingual Medical Case Manager Job Description JOB TITLE: Bilingual Medical Case Manager EXEMPT (Salaried) or NON EXEMPT(Hourly): Non-Exempt DEPARTMENT: Client Services STATUS: Full Time (39 hours per week) REPORTS TO: Medical Care Manager REGULAR HOURS: Mon. – Thur. 8:30 am – 5:00 pm Fri. 8:30 am – 4:00 pm JD REVISION DATE: N/A SUMMARY: The Friends For All Corporation Bilingual Housing Medical Case Manager will provide direct case management services to supported clients. A Bilingual Housing Medical Case Manager (HMCM) plays an important role in the continuum of HIV care by bridging housing with medical care and other services. Medical Case Management includes the provision of treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments as well as other support services to including linkage to health care, psychosocial and mental health support, insurance coverage, educational resources and support, maintenance or establishment of stable housing, and other relevant supportive services. This role is key in ensuring clients in our housing programs remain or become permanently housed by accessing appropriate support services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Engagement and Follow-up:Consistent contact with client to assess the efficacy of the service plan and stability in housing as well as access to supportive services.Ensure client achieves viral suppression within one year of program intake through active and consistent treatment adherence counseling.Maintain ongoing contact with referral sources and follow up to ensure implementation.Coordinate services required to ensure the implementation of the service plan.Track receipt of referrals for all persons supported being sure to update client on referral status. Provision of treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments.Make appropriate referrals for Friends for All services for all persons supported.At least monthly contact with clients to discuss medication and medical appointment adherence. Work with clients to reduce deficits in one or more of the following barriers clients may be experiencing: addiction/substance use, mental health disorders, and/or homelessness. Helping clients make informed decisions by acting as advocates regarding treatment options.This position may require fieldwork including visiting client-members’ homes, hospitals, nursing homes, other organizations, etc. This position may require traveling in your personal vehicle within the counties Friends for All serves. Community Engagement:Become a Healthcare Marketplace Certified Applications Counselor in order to assist clients in selecting a Marketplace health plan, if needed.Become SOAR certified within six months to assist clients in applying for Social Security benefits. Be trained on the VI-SPDAT to assist clients who are experiencing homelessness be placed on the By Name List. Maintain ongoing contact with referral sources and follow up to ensure implementation. Data Entry:Document client enrollment in Ryan White Eligibility System (RWES).Provide accurate, complete and timely data entry and reporting of all relevant program and consumer data into Athena, Apricot, CAREware, and/or other reporting systems as requested by supervisor. Case Notes and Documentation:Document client specific activities in written notes.Establish Ryan White/HOPWA eligibility and provide certification/recertification for consumers if eligible.Establish client eligibility for health insurance or medical coverage and insurance assistance programs as available. Chart/File Management: Maintain all files in accordance with funding source and agency standards. Client Plans and Assessments:Initial assessment of service needs includes housing and medical services.Develop a comprehensive service plan within 30 calendar days of assessment that assists the client in maintaining or establishing safe and secure housing as well as access to medical and support services.Periodic re-evaluation and adaptation of the plan should be implemented over the life of the consumer prior to annual certifications. A housing care plan will be developed and updated periodically to address client needs for all clients assigned to a housing program. Client Certification:Ryan White Certifications are to be completed annually. Clients who are in the Scattered Sites/Master Leasing program and are not Ryan White certified will be certified by the Housing Medical Case Manager. HMIS Documentation:When a person has completed the eligibility and enrollment process into the Scattered Sites/Master Leasing Program, they will be assigned a Housing Medical Case Manager.The Housing Medical Case Manager will complete the annual HMIS Program Status Form. Client can be notified within forty-five (45) of the expiration date to complete the form. This will happen annually until the client exits the program. All required HMIS forms are in Apricot.All clients will be excited from the program by the Property Manager. 340B:Recruit clients for 340B pharmacy program.Ensure enrolled clients meet program eligibility requirements.Process and follow-up on all program referrals. Complete and track client enrollment in the program.Review and reconcile monthly account settlements by the 15th business day of each month.Review refill analysis and ensure clients have received proper medication as listed on medication list and entered into CAREWare. Maintain up to date Memorandum of Understanding (MOU) for all enrolled clients’ medical providers.Serve on 340B Oversight Committee ADDITIONAL DUTIES AND RESPONSIBILITIES:Other duties and responsibilities as assigned. Participate in weekly or biweekly coaching sessions with supervisor. Regular and predictable punctuality and attendance is required Return all calls, emails and text in a timely manner. Complete Performance Reviews and SMART GOALS Participate in All Staff Meetings, In-Service Days and Mandatory TrainingsMay need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. SUPERVISORY RESPONSIBILITIES: N/A QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A Bachelor level degree in a health or human services related discipline with equivalent to two year of full time professional case management in a public service agency.- or -A Bachelor level degree in Social Work with equivalent to two years full time professional case management in a public service agency (an appropriately supervised BSW internship may count as one year’s experience)Experience working with persons with HIV/AIDS preferred. Good strategic/critical thinker, self-starter, goal-oriented Excellent verbal and written communications. Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization Ability to work with a diverse client population Strong relationship-builder both with team and clients (internal and external) Ability to follow verbal and written instructions. Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and ZoomAbility to define problems, collect data, establish facts, and draw valid conclusionsMaintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI). CERTIFICATES, LICENSES, REGISTRATIONS:Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily. WORK ENVIRONMENT: We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors. Must be able to interact with everyone in a friendly, helpful manner. Embodies FFA Values:Equity and AcceptanceTrailblazing, Creative and Fearless Joy and Fun Collaboration and Teamwork Service Awareness ADA SPECIFICATIONS: Physical and cognitive demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization. Requires ability to speak audibly and listen actively. Requires ability to use computers, telephones and other office equipment. Requires ability to sit for extended periods. May require occasional bending and lifting up to 25 pounds. May require periodic local travel. OSHA CATEGORY: This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series. COMMENTS: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.