Server/Barista - Hyatt Regency at Villa Christina

Job Description

Job Description

Position Summary

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. 

We are seeking an energetic and service-focused Server / Barista who enjoys connecting with guests and creating welcoming dining and beverage experiences.

The Server / Barista provides attentive food and beverage service while preparing high-quality coffee, espresso, and specialty beverages. This role may support the hotel restaurant, coffee outlet, breakfast service, grab-and-go market, banquets, and other Food & Beverage areas based on business needs.

The position is responsible for taking and delivering guest orders, preparing beverages, processing transactions, maintaining clean and organized service areas, and ensuring each guest receives prompt, friendly, and professional service.

Our Mission

Create Memorable Guest Experiences Through Genuine Hospitality, Quality Service, and Attention to Detail.

Provide personalized food and beverage service while delivering quality products accurately, efficiently, and with a welcoming approach.

Key ResponsibilitiesDeliver Exceptional Guest Service

• Welcome and acknowledge guests promptly with a warm, professional, and engaging approach.
• Create a welcoming environment and make guests feel recognized and valued.
• Take food and beverage orders accurately and enter orders into the point-of-sale system.
• Answer questions regarding menu items, ingredients, beverages, hotel services, and available offerings.
• Make recommendations based on guest preferences and menu knowledge.
• Anticipate guest needs and provide attentive service throughout the dining or beverage experience.
• Respond promptly and professionally to guest requests, concerns, and complaints.
• Follow through on guest requests to ensure needs and expectations are met.
• Notify management when additional assistance or service recovery is required.
• Thank guests and encourage them to return.

Prepare Coffee & Specialty Beverages

• Prepare and serve coffee, espresso, cappuccino, lattes, teas, blended beverages, and other specialty drinks according to established recipes and standards.
• Operate espresso machines, coffee brewers, grinders, blenders, and other beverage equipment safely and correctly.
• Maintain consistency in beverage quality, temperature, portion size, presentation, and preparation.
• Properly steam and prepare milk and milk alternatives according to guest preferences.
• Maintain knowledge of available coffee products, beverage ingredients, flavors, and seasonal offerings.
• Customize beverages accurately based on guest requests.
• Maintain appropriate supplies of coffee beans, milk, syrups, cups, lids, condiments, and other beverage products.
• Monitor product freshness and rotate supplies appropriately.

Provide Food & Beverage Service

• Accurately take guest orders and communicate special requests or dietary needs to the Culinary team.
• Serve food and beverages according to hotel service standards.
• Deliver orders promptly and ensure proper presentation before serving guests.
• Monitor tables and guest areas to identify additional service needs.
• Clear used dishes, glassware, and service items in a timely manner.
• Assist with setting, resetting, and maintaining tables and service areas.
• Coordinate closely with Culinary associates to ensure accurate and timely food delivery.
• Support breakfast, lunch, dinner, coffee service, and other hotel Food & Beverage operations as assigned.
• Assist with room service, banquet, market, or special-event service when operationally required.

Support Breakfast Operations

• Assist with breakfast setup, service, replenishment, and breakdown as assigned.
• Maintain attractive and properly stocked breakfast displays and service stations.
• Replenish food, beverages, condiments, utensils, plates, cups, and other supplies.
• Monitor buffet and service areas to ensure cleanliness, presentation, and product availability.
• Communicate food replenishment needs promptly to the Culinary team.
• Maintain appropriate food temperatures and follow established food-safety procedures.
• Assist guests with breakfast selections and respond to questions regarding available items.

Process Guest Transactions

• Accurately process cash, credit card, room-charge, and other approved transactions.
• Enter all food and beverage purchases into the appropriate point-of-sale system.
• Present guest checks accurately and process payments efficiently.
• Follow procedures related to discounts, complimentary items, voids, refunds, transfers, and adjustments.
• Verify room-charge information and guest authorization when applicable.
• Maintain accountability for an assigned cash drawer or bank.
• Reconcile transactions at the end of the shift and report discrepancies to management.
• Protect guest payment information and follow established financial-control procedures.

Maintain Service Areas & Product Readiness

• Maintain clean, organized, sanitary, and well-stocked restaurant, coffee, and service areas.
• Clean and sanitize counters, tables, coffee equipment, beverage stations, utensils, and work surfaces.
• Maintain clean glassware, dishes, cups, silverware, and service equipment.
• Stock and replenish food, beverages, condiments, paper products, and operating supplies.
• Complete assigned opening, ongoing, and closing responsibilities.
• Maintain appropriate product rotation and storage procedures.
• Immediately clean spills and identify potential safety hazards.
• Report damaged or malfunctioning equipment to management.
• Support organization and cleanliness of storage and back-of-house areas.

Promote Sales & Enhance the Guest Experience

• Maintain knowledge of menu items, specialty beverages, daily offerings, promotions, and hotel events.
• Recommend additional food and beverage items when appropriate.
• Promote premium coffee beverages, featured menu items, desserts, and other available products.
• Recognize opportunities to personalize the guest experience.
• Build positive relationships with repeat guests.
• Support hotel and Food & Beverage revenue goals through knowledgeable and genuine service.

Collaborate Across Food & Beverage Operations

• Work closely with Servers, Bartenders, Hosts, Bussers, Culinary associates, Banquets, and Food & Beverage leadership.
• Communicate guest requests and service concerns clearly to appropriate team members.
• Assist coworkers during high-volume periods to maintain efficient service.
• Support restaurant, coffee outlet, banquet, pool, market, or other Food & Beverage areas based on operational needs.
• Communicate shift information and unresolved guest requests to incoming associates and management.
• Maintain positive and professional working relationships across hotel departments.

Support Safety, Food Safety & Hotel Standards

• Follow all food-safety, sanitation, hygiene, and handwashing requirements.
• Follow established procedures for handling and storing food and beverages.
• Maintain appropriate food and beverage temperatures.
• Follow allergy and dietary-request procedures and communicate guest needs appropriately.
• Maintain safe working conditions throughout assigned areas.
• Immediately report accidents, injuries, unsafe conditions, or security concerns.
• Follow hotel emergency procedures.
• Use Personal Protective Equipment when required.
• Complete required food-safety, alcohol-awareness, safety, and compliance training.
• Perform duties according to hotel policies, brand standards, and applicable local, state, and federal laws and regulations.
• Maintain professional grooming and appearance standards.
• Perform other duties as assigned by management.

What You Bring

• Previous restaurant, coffee shop, barista, hotel Food & Beverage, or customer-service experience preferred.
• Strong guest-service and interpersonal skills.
• Ability to create welcoming and positive guest interactions.
• Ability to learn coffee, espresso, beverage, and food preparation standards.
• Basic knowledge of coffee and specialty beverages preferred.
• Ability to accurately take and communicate guest orders.
• Ability to handle multiple guest requests while maintaining attention to detail.
• Basic mathematical skills and ability to process cash and electronic transactions accurately.
• Strong communication and listening skills.
• Ability to work effectively in a fast-paced environment.
• Ability to work collaboratively with Food & Beverage and hotel teams.
• Ability to learn and operate point-of-sale systems.
• Ability to maintain cleanliness, organization, and sanitation standards.
• Ability to obtain and maintain food-safety or other certifications required by law or company policy.

Preferred

• Previous Server or Barista experience .
• Previous Food & Beverage experience in a full-service hotel, restaurant, café, or high-volume environment .
• Experience preparing espresso and specialty coffee beverages.
• Experience with breakfast or buffet service.
• Experience using restaurant or hotel point-of-sale systems.
• Food Handler or ServSafe certification.
• Previous experience supporting multiple Food & Beverage outlets.

Physical and Work Requirements

This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation.

• Remain standing and walking for extended periods throughout the shift.
• Frequently move throughout restaurant, coffee, banquet, kitchen, storage, and hotel service areas.
• Frequently bend, reach, twist, stoop, and perform repetitive hand and arm movements.
• Maintain manual dexterity required to operate espresso machines, beverage equipment, point-of-sale systems, trays, and service equipment.
• Carry trays, dishes, beverages, coffee products, and operating supplies.
• Frequently lift, carry, push, or pull items weighing up to approximately 30 pounds, with occasional heavier lifting as operationally required.
• Safely work around hot beverages, coffee equipment, food-service equipment, and wet surfaces.
• Maintain the hearing and visual ability necessary to communicate with guests, read orders, identify safety concerns, and operate equipment.
• Work effectively in a fast-paced environment with changing guest volumes and priorities.
• Work a flexible schedule based on hotel business needs, including early mornings, evenings, weekends, and holidays.
• Use Personal Protective Equipment when required.
• Maintain neat, clean, and professional grooming and appearance standards.

What we offer

• Hourly Pay Range: $15.50 - 17.50 plus Tips
• Medical, Dental & Vision Insurance