Service Desk Specialist

Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida, is currently accepting resumes for an experienced full‑time Service Desk Specialist for the 2025–2026 school year. Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well‑rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality. As a community school, we understand that our school isn't just about education, it's about the whole child. The Service Desk Specialist supports students, faculty, and staff across a PK-12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management, and audio‑visual. Key Responsibilities Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices. Support the end‑to‑end help‑desk lifecycle. Troubleshoot and resolve issues related to: Google Workspace for Education and Microsoft O365. Network connectivity (wired and wireless) Managed print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology. User accounts, permissions, and group policy administration. Server and virtualization environments (VMware, Hyper‑V, WIN2019-2025 server) Audio, visual Install, configure and maintain endpoint devices, applications, and system updates. Assist with administration of: Active Directory and identity management DNS, DHCP, VLANs Backup systems and disaster recovery operations Security tools such as RMM/EDR, MDM, and content filtering Support school technology initiatives, assessments, and classroom technology integrations. Maintain documentation for procedures, inventory, and configuration standards. Drive continuous systems and process improvement. Proactively monitor systems to identify and resolve issues before impact. Other duties may be assigned by supervisor or designee. Qualifications Two plus years of professional IT client service support. Strong knowledge of: Windows Server (2019/2022/2025) Active Directory, Group Policy, and authentication protocols Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi) Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra. Virtualization platforms (VMware / Hyper‑V) Experience supporting mixed device environments (Windows, Mac, Chromebooks). Familiarity with RMM/MDM systems such as Datto, Mosyle, audio‑visual, or similar. Understanding of basic security frameworks, EDR, MDR. Ability to support classroom A/V systems and instructional technology. Experience with supporting / setting up meeting technology, video, Live streaming, audio. Excellent communication and customer service skills, especially in an educational setting. Ability to work independently and handle multiple priorities. Ability to support high visibility school social and academic events (i.e., A/V, microphones, live streams, and presentations). Experience with asset lifecycle management. Key Characteristics: Highly proactive and self‑driven Solution‑oriented with a focus on permanent fixes Operationally excellent and detail‑oriented Strong communicator Calm, positive, and effective under pressure Skilled in working with students and teachers Ability to work occasionally after hours and weekends. Preferred Skills Experience in a PK-12 school or higher education environment. Knowledge of Chrome Workspace, Microsoft and education‑specific platforms. Experience with firewall platforms (Fortinet). Experience with RMM (Kaseya, Datto, etc.). Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.). Work Environment In‑person role, on site, no hybrid accommodations, supporting classroom, office, and campus‑wide technology. Ability to work after‑hours including weekends in support of school events, maintenance windows, upgrades and emergencies. Ability to lift/move equipment (up to 40 lbs). #J-18808-Ljbffr