Collections Specialist (Multiple Openings)

Collections Specialist (Multiple Openings) Location: Kennesaw, GA (SAF) - Management - South BSC Recruiter Contact: Jeff Starr / View email address on click.appcast.io / View phone number on click.appcast.io We are hiring Collection Specialists in Kennesaw, GA. This role requires a proactive approach to collections, strong customer service skills, dispute resolution, and the ability to effectively manage a portfolio of customer accounts. Working hours: Monday – Friday, 8:00 am – 5:00 pm. First 90 days must be worked in the office; a hybrid work arrangement may be possible after successful training. Bilingual (English/Spanish) professionals preferred (not required). Key Responsibilities Manage daily collection efforts for a portfolio of customer accounts, prioritizing to maximize collection benefits. Lead the customer resolution process, liaise with internal stakeholders, and communicate to support collection goals while ensuring best‑in‑class customer service. Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed. Address and investigate customer account errors and discrepancies, including billing and pricing issues. Utilize customer service skills to maintain positive customer relationships during collection efforts; collaborate with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager) and regional collections managers when necessary. Meticulously document all communications and follow‑up efforts related to collection activities. Initiate appropriate follow‑up action on returned mail and address discrepancies on customers’ accounts. Required Qualifications High school diploma or equivalent. Ability to problem‑solve and quickly research solutions. Excellent organizational skills in time management and resource allocation. Ability to manage multiple priorities. Strong communication skills and attention to detail. Preferred Qualifications A proven track record of success in prior collection roles and owning an AR portfolio. Commercial collection experience. Experience with SAP and/or ERP systems. Basic Excel experience. Bilingual (Spanish) preferred. Benefits We care about and support our Airgas Families. In addition to competitive compensation, we offer a comprehensive benefits package that includes medical, dental, and vision plans; short‑term and long‑term disability; life and accidental death and dismemberment insurance; Employee Assistance Program; pre‑tax commuter transportation benefit; parental leave; vacation, sick time, floating holidays; jury duty and funeral/bereavement leave; and paid holidays for all eligible full‑time employees. Eligible employees also have access to a 401(k) plan with company matching, tuition reimbursement; discounted college tuition for eligible employees’ dependents; and an Airgas Scholarship Program for dependent children. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us‑View email address on click.appcast.io. California Privacy Notice #J-18808-Ljbffr Airgas, Inc.