Principal - Program & Project Management

Role description

Job Title : Salesforce Program Manager (Engagement Manager)
Job Location : Newark, California

The Salesforce Program Manager is critical to the shared success of our Salesforce Practice Working with our customers and internal teams you will be able to contribute and participate in many activities including solution design sales delivery team leadership and contribute with thought leadership

We are seeking an experienced Salesforce Program Manager to lead the design implementation and optimization of Salesforce solutions for our Manufacturing customers The ideal candidate will be responsible for ensuring customer success alignment with business objectives and driving digital transformation initiatives across Manufacturing business units

This role will own the health profitability and growth of an assigned client portfolio drive deeper client engagement while oversee delivery performance This role blends strategic advisory solution leadership and operational governance to ensure successful business outcomes and sustained client partnerships

Responsibilities

Strategic Advisory Innovation Leadership
Engage business and IT stakeholders as a trusted advisor to shape vision roadmap and transformation priorities
Lead valuebased conversations that link Salesforce capabilities to business impact revenue growth and operational excellence
Inspire innovation through art of the possible demos ideation sessions and business case development
Drive process reimagination across sales service marketing and operations to unlock efficiency and differentiation Create points of view frameworks and models to support this

Client Engagement Growth

Mine and shape new growth opportunities through consultative outcomeoriented engagements
Partner with LTIMindtree Salesforce Sales teams Delivery leaders Account teams and Salesforce stakeholders to cocreate strategic roadmaps and expansion strategies
Build and maintain trusted relationships with senior client executives serving as a single point of escalation and strategic advisor
Facilitate executive business reviews to demonstrate delivered value ROI and roadmap alignment

Portfolio Performance Management

Own the health profitability and growth of the assigned client portfolio monitor delivery performance client satisfaction and commercial outcomes
Track and report on engagement metrics CSAT NPS delivery quality scope adherence and margin to leadership and account teams
Proactively identify risks issues and delivery gaps lead remediation planning with crossfunctional teams
Establish and manage governance models including cadence for status reviews steering committees and executive updates

Solution Delivery Excellence

Architect endtoend scalable Salesforce solutions across multicloud deployments with a focus on adoption and business value realization
Oversee solution design implementation governance and program delivery assurance
Guide the development of enterprise architecture artifacts including roadmaps blueprints and integration models
Lead and facilitate Clevel workshops discovery sessions and executive readouts
Foster internal capability building and mentor delivery and consulting teams

Commercial Leadership

Collaborate with practice sales leadership account leadership to define account plans growth strategies and expansion opportunities
Identify upsell and crosssell opportunities across Salesforce and LTIMindtree capabilities
Support proposal development pricing strategies and contract renewals to ensure sustainable profitable growth

Ideal Background

10 years in Salesforce consulting with deep multicloud implementation experience in manufacturing or industrials
Proven experience in advisory roles engaging senior business and IT executives
Strong business acumen with a track record of influencing strategic outcomes and creating tangible value
Exceptional storytelling content development facilitation and executive communication skills
Experience leading largescale digital transformation programs

Certification
Salesforce Certified Agentforce Specialist Must have
Salesforce certified Data Cloud Consultant Must Have
Salesforce Manufacturing Cloud or Auto Cloud Accredited Professional Preferred