[US] Strategic Partnership & Launch Leader

Overview Strategic Partnership and Launch Leader. Full Time. Hybrid - Cincinnati. Innovate with Benchmark Gensuite as a Strategic Partnership and Launch Leader. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. Responsibilities Strategic Leadership & Execution Lead end-to-end new subscriber launches and at-risk transitions, serving as the primary point of continuity and accountability Establish clear ownership, milestones, and success metrics across the subscriber lifecycle from planning through stabilization Develop and execute comprehensive launch strategies that align business objectives with customer success outcomes Establish clear ownership structures, timelines, and success metrics across all launch phases Identify and mitigate risks early, escalating issues and implementing solutions proactively Cross-Functional Collaboration Partner closely with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams to ensure coordinated execution Lead cross-functional alignment meetings, driving consensus on priorities, dependencies, and accountability Break down silos and facilitate communication between teams to ensure nothing falls through the cracks Support and enable existing team structures rather than replacing them, complement and enhance current capabilities Executive Engagement & Stakeholder Management Manage executive-level relationships and communications with strategic/priority subscribers Prepare and deliver executive briefings, status updates, and business reviews Escalate critical issues appropriately and recommend strategic solutions Serve as a trusted advisor to leadership on complex customer situations Program Management & Accountability Establish and track key performance indicators (KPIs) and success metrics for each launch Maintain detailed project plans, timelines, and dependency maps Ensure accountability through clear ownership assignments and regular progress monitoring Document lessons learned and best practices to continuously improve launch processes Continuity & Stabilization Provide consistent leadership through critical transition points and key milestones Ensure smooth handoffs between launch and steady-state operations Monitor post-launch performance and support stabilization efforts Build long-term strategic relationships with key subscribers Qualifications 5-7 years of experience in customer success, account management, program management, or related roles with demonstrated expertise in managing complex, high-stakes engagements. Experience in EHS, ESG, or operational risk management industries. Strong cross-functional leadership experience with ability to influence and align teams without direct authority. Outstanding organizational and project management skills with ability to manage multiple complex initiatives simultaneously. Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments. Background in customer lifecycle management or customer success operations. Familiarity with CRM systems, project management tools, and business analytics platforms. Experience in a matrix organization or complex organizational structure. What We're Looking For Leading transformational customer engagements and new subscriber launches. Building and optimizing processes that scale. Solving complex, cross-organizational challenges. Driving measurable business impact through strategic collaboration. Developing and mentoring high-performing teams. Questions about the position? Please contact our HR Team at View email address on click.appcast.io. #J-18808-Ljbffr Benchmark Gensuite®