Installation and Service Technician

Join the Team that's Simplifying Smart TechnologyDaisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we're looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we're always welcoming new Technicians!The Daisy Difference for TechniciansWe empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.At Daisy, we're pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installation and services company, we're growing fast and are seeking a Service Technician for our Holliston, MA, branch.We are seeking a Service Technician for our Holliston, MA, branch to solve and troubleshoot audio, visual, control, and security equipment in residential and commercial locations. Our Service Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.What You'll Be DoingRead and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.Manage all aspects of support, including end-user training, troubleshooting, and follow-through on escalation of issues.Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicleIn addition to clients, interact with builders and other industry professionals.Communicate every day with the project manager about the progress of the project.What You Bring to the TeamHigh school diploma or equivalent2-3 years of AV/Networking /Technology Integration ExperienceControl4 Certification preferredStrong communications skills with a passion for providing exceptional client services and communication on an ongoing basisMotivated to learn new technologies and processesExhibits strong management and leadership skills; capable of leading and motivating othersCan pass a drug screen and background checkPossess a valid Massachusetts driver's license and access to a reliable, insured motor vehicleAble to independently lift items up to 50 poundsCapable of sitting, standing, and kneeling for extended periodsWhat We OfferWe offer Generous PTO, and fair compensation based on experience and skill level.Our Mission and Culture Mission: Enhance the human experience through smart spacesVision: Become the most beloved brand in technology servicesOur core values guide everything we do:Delight: Deliver magical client experiencesAccountability: Own your work with transparency and integrityInnovation: Embrace creativity to solve challengesService: Put clients, teammates, and partners firstYou: Celebrate diverse backgrounds and perspectivesAdditional InformationWe maintain a smoke-, drug, and alcohol-free workplace on-site and when representing Daisy. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.Please note: At this time, we are unable to sponsor work visas or consider candidates who require visa sponsorship now or in the future.Ready to Join a Mission-Driven Team? If you're a detail-focused professional who loves numbers, technology, and teamwork, Daisy wants you! Help us build the future of smart living and apply today! Compensation: $22.00 - $30.00 per hour