IT Support Technician

Description

Key Responsibilities:

Advanced Helpdesk Support:

o Provide high-touch, timely, and professional IT support for C-suite Executives (CEO, CFO, COO, CTO, CAO, CIO) and leadership, including priority troubleshooting, technology assistance, device readiness, and clear communication throughout issue resolution.

o Provide technical support for hardware, software, operating systems, and network-related issues.

o Troubleshoot and resolve complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications.

o Manage user accounts, permissions, group memberships, and access requests in Active Directory and related systems.

o Support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities.

o Own incidents through resolution, ensuring timely follow-up, strong customer communication, and accurate ticket updates.

Escalation & Problem Resolution:

escalation point for unresolved service desk issues and recurring technical problems.

o Perform root cause analysis for common incidents and recommend long-term fixes to improve service stability.

o Coordinate with infrastructure, security, networking, and application teams to resolve cross-functional technical issues.

o Identify trends in support tickets and recommend improvements to reduce repeat incidents and improve end-user experience.

Endpoint & Workplace Technology Support:

o Support desktop, laptop, mobile device, and peripheral lifecycle management including deployment, maintenance, upgrades, and retirement.

o Assist with endpoint configuration, patching, encryption compliance, and standard software deployment processes.

o Maintain and troubleshoot workplace technologies including conference room equipment, collaboration tools, and printing solutions.

Service Excellence & Team Collaboration:

o Mentor junior helpdesk technicians by sharing technical knowledge, troubleshooting approaches, and customer service best practices.

o Contribute to knowledge base articles, standard operating procedures, and user support documentation.

o Help enforce service desk processes, ticket quality standards, and SLA-focused support practices.

o Participate in IT projects, refresh initiatives, rollouts, and continuous improvement efforts.

Security & Compliance Support:

o Support security-related tasks such as access reviews, endpoint protection checks, phishing escalation, and policy-aligned troubleshooting.

o Escalate suspicious activity and assist with remediation steps in coordination with IT or security teams.

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Qualifications:

68 years of experience in IT helpdesk, desktop support, or service desk roles in an enterprise environment.

Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration.

Hands-on experience with Active Directory, ticketing systems, hardware troubleshooting, software deployment, and endpoint support processes.

Proven ability to diagnose and resolve complex technical issues while managing multiple priorities in a fast-paced environment.

Excellent verbal and written communication skills with a customer-first mindset is a must.

Experience mentoring junior team members and working collaboratively across IT teams.

Associates or Bachelors degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience will be considered.

Job Type & Location

This is a Contract position based out of Naperville, IL.

The pay range for this position is $38.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Naperville, IL.

This position is anticipated to close on Oct 30, 2026.

This is a fully onsite position in Naperville,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.