Program Technician

Program Technician (Nursing and Health Occupations)

The Program Technician for Nursing and Health Occupations provides comprehensive administrative, operational, and student support for programs such as ADN, VN, CNA, and specialty certificates. Responsibilities include coordinating daily program operations; maintaining accurate student and program records in compliance with regulatory standards; processing clinical placement documentation; assisting with class, lab, and simulation scheduling; and preparing reports, correspondence, and program materials.

The role serves as a primary point of contact for students by supporting application processes, onboarding, and compliance tracking (e.g., immunizations, background checks, certifications) while connecting students to campus resources. The technician also coordinates clinical requirements and communication with healthcare partners, supports skills lab and simulation logistics, maintains inventory and equipment records, assists with data tracking and accreditation reporting, coordinates events and meetings such as orientations and advisory boards, supports purchasing and budget tracking, and collaborates with faculty, staff, and campus departments to ensure efficient program operations and student success. This position requires excellent time management, organizational, communication, and project management skills to ensure timely and successful implementation of grant objectives for a variety of projects.

Under direction of assigned supervisor of record, perform a full range of technical, programmatic, administrative, secretarial, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative, secretarial, and advanced clerical skills in support of assigned program or functional area; assume on-going programmatic duties and responsibilities specific to area of assignment; provide technical support and specialized program information and assistance to assigned administrator, faculty, staff, and students; and participate in coordinating assigned programs, projects, and services.

The Program Technician is the full journey-level technical support classification in the program support class series. Positions allocated to this class level perform the full range of technical and program support, administrative support, and complex secretarial and clerical duties independently for an assigned program or functional area requiring a broad knowledge of the assigned area. Program Technicians work on assignments of diverse scope and moderate to intermediate complexity involving evaluation of various factors. This class interacts regularly with a wide variety of people across the organization and provides strong support and problem solving to others. This classification is distinguished from the Program Assistant in that the latter typically exercises less judgment in the interpretation, application, or modification of existing procedures and methods and provides support to a less complex program area that is often in a non-academic area. Employees at the Program Technician level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Any combination equivalent to: two (2) years of college with major course work in public administration, business administration, or other field related to area of assignment; AND Three (3) years of increasingly responsible administrative support experience that demonstrates the ability to learn and apply policies, procedures, and other guidelines.

Valid California driver's license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.

One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.

If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.

Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.

Knowledge of: Services, and activities of the functions, programs, and operations of the assigned program area. Goals and objectives of the assigned program. Pertinent federal, state, and local laws, codes, and regulations including applicable sections of the State Education Code and other legal requirements related to area of assignment. Work organization and office management principles and practices. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Basic principles and techniques of budget administration. Principles and techniques of business letter writing. Principles and practices used in establishing and maintaining complex and inter-related files and information retrieval systems. Principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. English usage, grammar, spelling, punctuation, and vocabulary. Oral and written communication skills.

Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Independently perform a full range of administrative and technical duties in support of program functions and operations. Exercise initiative and sound judgment in solving difficult and complex administrative and technical problems within limits of authority. Understand and apply pertinent laws, codes, and regulations as well as organization and unit rules, policies, and procedures with good judgment. Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Respond tactfully, clearly, concisely, and courteously to specialized requests, inquiries, issues, concerns, and needs from students, staff, or the public; effectively present information. Research, compile, analyze, and interpret diverse data and information and make appropriate recommendations. Prepare a variety of clear and concise administrative and financial reports. Perform mathematical calculations quickly and accurately. Independently compose and prepare correspondence and memoranda. Participate in the preparation and administration of assigned budgets. Use correct English usage, grammar, spelling, punctuation, and vocabulary. Plan and organize work to meet schedules and changing deadlines. Use sound judgment in recognizing scope of authority. Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work independently and effectively in the absence of supervision. Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Perform a variety of technical, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of assigned program or functional area; assume responsibility for specific program area duties. Serve as primary contact, liaison, and resource for assigned functions and programs with staff, students, and the general public; communicate information in person or by telephone where judgment, knowledge, and interpretation of policies and procedures are necessary; assist students and other staff in interpreting and applying program area policies and procedures; research information related to program area policies and procedures. Verify and review materials, applications, records, and reports for completeness, accuracy, and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, and reports; collect and process appropriate information; process various applications and forms. Provide technical assistance in person, on the telephone, and/or on-line regarding assigned program area; explain application requirements and restrictions; provide information and forms. Plan and organize assigned program functions as well as administrative office support functions; coordinate, oversee, and evaluate the flow of office work and ensure that work is performed in a timely and accurate manner; review, update, and inform the supervisor and others of essential timelines; discuss and review calendar of events on a regular basis with assigned administrator to ensure timely coordination of office activities and status of assigned program functions and projects; develop schedules related to assigned program activities and services. Participate in the orientation and training of new employees as assigned; assign, schedule, train, and provide work direction to lower-level office staff and student workers as assigned; prioritize work assignments; review and validate completed work for accuracy. Provide staff support to standing and ad hoc committees and other groups as assigned; attend meetings and take notes or record proceedings; prepare and distribute agendas, background materials, and minutes as appropriate. Prepare and proofread a wide variety of reports, letters, memoranda, correspondence, agreements, agenda items, statistical charts, and other documents and material according to established procedures, policies, and standards; type from rough draft, verbal instruction, or transcribing machine; compose correspondence independently. Establish and maintain a variety of complex, interrelated filing systems including confidential files; maintain manuals and updated resource materials. Operate a variety of office equipment including copiers and computer; utilize various computer applications and software packages; input, maintain, and utilize data to develop reports using spreadsheet software; manage assigned database; maintain and generate reports from a database or network system; create, format, and revise charts, graphs, charts, worksheets, booklets, brochures, and forms using word processing, desktop publishing, and other computer applications. Utilize electronic technology in the performance of duties including, but not limited to, corresponding with others and maintaining assigned calendars, schedules, and appointments; coordinating and arranging meetings; coordinating activities with other staff members and programs; making travel arrangements; processing conference reimbursement, in-service leave forms, travel advances, travel claim forms, travel applications, and other requests. Perform a variety of general bookkeeping and clerical accounting duties and responsibilities involved

Southwestern Community College District