Senior Teller
Mechanics Cooperative Bank
Position Title: Senior Teller
Status: Full Time
Location: Bridgewater, MA Summary: The Senior Teller is responsible for overseeing the daily operations of the teller line staff, while ensuring all compliance requirements are met. They are also responsible for training teller line staff to accurately process transactions in accordance with the Bank's policies and procedures, while coaching staff to provide exceptional customer service and recommend suitable products and services to customers.
Key Duties and Responsibilities:
Status: Full Time
Location: Bridgewater, MA Summary: The Senior Teller is responsible for overseeing the daily operations of the teller line staff, while ensuring all compliance requirements are met. They are also responsible for training teller line staff to accurately process transactions in accordance with the Bank's policies and procedures, while coaching staff to provide exceptional customer service and recommend suitable products and services to customers.
Key Duties and Responsibilities:
- Perform Teller duties, as needed.
- Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. Set standard for excellent customer service.
- Take ownership and address customer's concern for resolution when the next level of authority is needed. Ensure that the necessary research is completed to bring about a positive resolution for the customer.
- Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
- Required to participate in and support the branch's growth, by developing and deepening customer relationships.
- Perform opening and closing responsibilities for their assigned Branch location, as needed.
- Act as custodian for the branch's Cash Vaults, Coin Machine, ATM, and Recycler(s).
- Manage and maintain Branch cash limits to the established guidelines, by facilitating cash shipments.
- Assist with ensuring audit integrity, risk management and the security of the branch.
- Prepare and complete daily and monthly branch reports.
- Review teller work for accuracy and ensure the staff's balancing performance meets balancing standards.
- Perform surprise audits of individual teller drawers to ensure policies and procedures are adhered to.
- Review, monitor, and track teller over/short and exception reports and provides feedback to Branch Manager.
- Ensure that branch documents are maintained, indexed, easily retrievable, and proper retention is maintained for all documents.
- Participate on bank committees, as needed.
- Perform Personal Banker duties, as needed.
- Create a positive team environment by modeling appropriate behaviors.
- Coach team to deepen customer's relationships, while delivering excellent customer service.
- Assist in training new hires.
- Perform supervisory functions as needed for reviewing and approving transactions.
- Act as primary point of contact for Teller inquiries regarding policies and procedures. Take ownership of any employee concerns and ensure they are addressed promptly and effectively. If necessary, escalate to the next level of authority to achieve a positive resolution.
- Assist with conducting Teller observations and skills practice sessions; provide feedback to the Manager.
- Assist with announcing company communications and policy changes, as needed.
- Ensure all security policies and procedures are adhered to by staff.
- Ensure that security violations and BSA violations are sent to the Bank's Security Officer.
- Attend ongoing training and meetings as required.
- May be required to assist other branch locations, as needed.
- Must have a valid driver's license, vehicle registration and automobile personal liability insurance.
- May be required to attend and participate in Call Night sessions.
- Must wear a name tag which displays first and last name.
- Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
- Perform additional duties as required.
- Thorough knowledge of teller operations and the Bank's core system.
- Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank's business partners.
- Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
- Strong compliance and Federal Regulation knowledge and understanding.
- Good problem-solving and decision-making abilities.
- Knowledge of basic computer functions and strong math skills.
- Good oral and written communication skills.
- Ability to cultivate a strong working environment by coaching and training tellers on key accountabilities and tasks.
- The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
- Thorough understanding consumer lending products.
- Must be able to lift twenty pounds.
- Retail/sales experience or equivalent work experience preferred.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Teller in Bridgewater, MA vacancy
$45k - $70k
...this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Teller Full-time Regular Bridgewater, MA, US 30+ days ago Requisition ID: 1184 Salary Range: $45,000.00 To $70,000.00 Annually Position...SeniorFull timeWork experience placementNight shiftMechanics Coop
Bridgewater, MA8 days ago- ...Sunstall Inc. is seeking a Senior Superintendent in West Bridgewater, MA to lead construction projects. This role involves managing subcontractors, ensuring safety compliance, and overseeing project schedules. The ideal candidate has 8-12 years of related construction...SeniorFor subcontractor
Sunstall Inc
West Bridgewater, MA2 days ago $112k - $175k
Everest Clinical Research Services Inc. seeks a Principal Statistical Programmer (Remote) to lead complex statistical programming projects and ensure quality deliverables. The ideal candidate will have a master's degree, over 10 years of experience, and expertise in clinical...SeniorRemote workEverest Clinical Research
Bridgewater, MA1 day ago- A leading healthcare compliance firm is seeking a Senior Analyst to ensure pricing accuracy in federal and state programs. This hybrid role involves government price calculations, collaborating on Medicaid processes, and ensuring compliance with regulations. Ideal candidates...Senior
- A consulting firm is seeking a Senior Analyst focused on government pricing and Medicaid compliance. The role involves performing price calculations for mandated products and collaborating on Medicaid invoice processing. The ideal candidate will ensure compliance with...SeniorFull time
- Syneos Health is seeking a Business Information Security Leader responsible for implementing security strategies across clinical and corporate sectors. The role requires overseeing security posture, aligning with business objectives, and ensuring effective risk management...Senior
$21 per hour
...Job Description Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate...Hourly payPart timeLocal areaFlexible hoursAfternoon shiftCitizens Bank
Brockton, MA5 days ago$18.75 - $28.85 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Universal Teller Full-time Regular Taunton, MA, US 30+ days ago Requisition ID: 1182 Salary Range: $18.75 To $28.85 Hourly Position: Universal...Hourly payFull timeWork experience placementShift workMechanics Coop
Taunton, MA1 day ago- ...an inclusive work environment that provides every individual with the chance to grow and succeed. Now Hiring: Full-Time / Part-Time Teller Join our team at Stoughton Co-Operative Bank, a community-focused bank dedicated to excellent customer service. We are seeking...Full timePart timeImmediate startFlexible hours
Stoughton Co-Operative Bank
Stoughton, MA1 day ago - Cognizant is seeking a Staff AI Customer Engineer in Bridgewater, Massachusetts, to lead AI client engagement and solution development. The ideal candidate will have over 8 years of experience in AI/ML and a strong executive presence. This hybrid role requires a deep understanding...Senior
$30k - $47k
...Santander Consumer USA Inc. is hiring a Teller in Kingston, Massachusetts. You will provide exceptional customer service by assisting customers with various financial needs and processing transactions. You will also handle cash, minimize risk, and educate customers on...Santander Consumer USA
Kingston, MA2 days ago$30k - $47k
...Banco Santander SA is seeking a Part Time Teller for our Kingston, MA location. This role requires providing exceptional customer service and managing various financial transactions. Candidates should have at least six months of cash-handling and customer-service experience...Part timeBanco Santander SA
Kingston, MA1 day ago$100k - $130k
Nestlé Health Science is seeking a Manager of Category Management in Bridgewater, MA. This essential role partners with the Natural Channel to deliver analytics and insights, developing clear strategies for retailers like Whole Foods and Sprouts. The ideal candidate brings...SeniorRemote job$200k
Cascades Verdae in Bridgewater, Massachusetts, is seeking a Senior Living Sales Director to lead Independent Living sales efforts at Laurel Circle. You will guide a talented sales team to build relationships and help seniors navigate their retirement options, aiming for...Senior$30 per hour
Nestlé Health Science is seeking a Procurement Specialist to lead the procurement of strategic packaging categories. The role involves managing a complex spend portfolio of approximately $30-$40M and collaborating with cross-functional teams to optimize supplier selection...SeniorRemote jobContract work$165k - $190k
A leading global eye health company is seeking a Principal AI Solutions Engineer to design and implement AI solutions. The ideal candidate will possess at least 5 years of experience in software or process engineering, with strong expertise in building AI agents and integrating...Senior$95k - $115k
Merck & Co. is looking for a Senior Tax Analyst to support the Tax Department, focusing on SEC Tax Reporting, Compliance, and Planning. Responsibilities include managing income tax reporting, ensuring compliance with federal tax regulations, and supporting M&A activities...Senior- Young World Physical Education is seeking a Team Chairperson to ensure compliance with special education laws and manage the IEP development processes. This full-time position involves chairing IEP meetings and supporting classroom teachers to enhance student achievement...SeniorFull time
- Capgemini is seeking a Cybersecurity Operations Lead in Bridgewater, MA. This role focuses on providing leadership in cybersecurity areas, overseeing daily operational security delivery, and managing relationships with external security partners. The ideal candidate will...Senior
- A leading project management consulting firm is looking for an experienced Project Manager to oversee projects worth $1m or more. The ideal candidate will manage teams of engineers and consultants, ensuring effective project scope, schedule, and budget management. Applicants...Senior
- Ashland Specialty Ingredients, GP is seeking an experienced leader to join its Global Personal Care R&D team, focusing on Hair Care innovations. This role requires a Ph.D. and a strong background in technology development and regulatory compliance. Key responsibilities ...Senior
$116.88k - $148.13k
A global consulting company seeks a Senior Consultant specializing in Compliance & Risk to join their team in Bridgewater, Massachusetts. The ideal candidate will have a Bachelor’s degree, extensive experience as a Technology Product Owner, and strong analytical and communication...Senior- World Insurance Associates LLC is looking for a skilled professional to lead client service and strategy for complex middle market accounts. The ideal candidate will have 3-5 years of experience in Commercial Property & Casualty and a strong understanding of insurance coverages...Senior
$125k - $225k
iconectiv is seeking a passionate Account Manager to develop and maintain long-term relationships with customers in the telecommunications sector. You will be responsible for connecting with key individuals and ensuring the delivery of solutions meets customer needs. This...Senior- A global ingredients solutions company is seeking a Sr. Category Marketing Manager to lead strategic marketing initiatives. You will shape global strategies, engage key customers, and drive cross-functional growth initiatives. Ideal candidates are strategic leaders with...Senior
- PowerToFly is seeking a Manager of Category Management to enhance partnerships with retailers like Whole Foods and Sprouts. The role involves developing analytics-driven category strategies and collaborating with cross-functional teams to optimize business solutions. The...SeniorRemote job
- A global consulting firm is seeking a Senior Consultant, Business Consulting, to lead product capabilities in the Risk and Controls domain. The role demands expertise in Agile practices and collaboration across business, risk, and technology teams. Ideal candidates will...Senior
- A leading consulting firm is seeking a Senior Consultant specializing in Workday and Workforce Planning in Bridgewater, NJ. Responsibilities include guiding change management practices, collaborating with HR and business leadership, and developing strategic plans for effective...Senior
$142k - $205k
iconectiv UK Limited in Bridgewater, NJ, is searching for a Financial Manager responsible for overseeing financial reporting and audit processes. The role requires a strong background in accounting, leadership of cross-functional teams, and expertise in the NetSuite ERP...SeniorWork at office- Syneos Health, Inc. is seeking a Senior Tech Customer Success Analyst in Bridgewater, Massachusetts, to support customers in achieving desired outcomes with technology products. This crucial role involves analyzing customer feedback, collaborating with internal development...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Teller. Be the first to apply!
Related searches
- senior cloud service delivery manager Bridgewater, MA
- senior business analyst contract Bridgewater, MA
- senior marketing account manager Bridgewater, MA
- senior strategic account manager Bridgewater, MA
- senior software engineer Bridgewater, MA
- senior application security Bridgewater, MA
- senior database analyst Bridgewater, MA
- senior cloud data engineer Bridgewater, MA
- senior vice president of operations Bridgewater, MA
- senior ux designer remote Bridgewater, MA