Senior Teller
Mechanics Cooperative Bank
Position Title: Senior Teller
Status: Full Time
Location: Bridgewater, MA Summary: The Senior Teller is responsible for overseeing the daily operations of the teller line staff, while ensuring all compliance requirements are met. They are also responsible for training teller line staff to accurately process transactions in accordance with the Bank's policies and procedures, while coaching staff to provide exceptional customer service and recommend suitable products and services to customers.
Key Duties and Responsibilities:
Status: Full Time
Location: Bridgewater, MA Summary: The Senior Teller is responsible for overseeing the daily operations of the teller line staff, while ensuring all compliance requirements are met. They are also responsible for training teller line staff to accurately process transactions in accordance with the Bank's policies and procedures, while coaching staff to provide exceptional customer service and recommend suitable products and services to customers.
Key Duties and Responsibilities:
- Perform Teller duties, as needed.
- Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. Set standard for excellent customer service.
- Take ownership and address customer's concern for resolution when the next level of authority is needed. Ensure that the necessary research is completed to bring about a positive resolution for the customer.
- Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
- Required to participate in and support the branch's growth, by developing and deepening customer relationships.
- Perform opening and closing responsibilities for their assigned Branch location, as needed.
- Act as custodian for the branch's Cash Vaults, Coin Machine, ATM, and Recycler(s).
- Manage and maintain Branch cash limits to the established guidelines, by facilitating cash shipments.
- Assist with ensuring audit integrity, risk management and the security of the branch.
- Prepare and complete daily and monthly branch reports.
- Review teller work for accuracy and ensure the staff's balancing performance meets balancing standards.
- Perform surprise audits of individual teller drawers to ensure policies and procedures are adhered to.
- Review, monitor, and track teller over/short and exception reports and provides feedback to Branch Manager.
- Ensure that branch documents are maintained, indexed, easily retrievable, and proper retention is maintained for all documents.
- Participate on bank committees, as needed.
- Perform Personal Banker duties, as needed.
- Create a positive team environment by modeling appropriate behaviors.
- Coach team to deepen customer's relationships, while delivering excellent customer service.
- Assist in training new hires.
- Perform supervisory functions as needed for reviewing and approving transactions.
- Act as primary point of contact for Teller inquiries regarding policies and procedures. Take ownership of any employee concerns and ensure they are addressed promptly and effectively. If necessary, escalate to the next level of authority to achieve a positive resolution.
- Assist with conducting Teller observations and skills practice sessions; provide feedback to the Manager.
- Assist with announcing company communications and policy changes, as needed.
- Ensure all security policies and procedures are adhered to by staff.
- Ensure that security violations and BSA violations are sent to the Bank's Security Officer.
- Attend ongoing training and meetings as required.
- May be required to assist other branch locations, as needed.
- Must have a valid driver's license, vehicle registration and automobile personal liability insurance.
- May be required to attend and participate in Call Night sessions.
- Must wear a name tag which displays first and last name.
- Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
- Perform additional duties as required.
- Thorough knowledge of teller operations and the Bank's core system.
- Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank's business partners.
- Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
- Strong compliance and Federal Regulation knowledge and understanding.
- Good problem-solving and decision-making abilities.
- Knowledge of basic computer functions and strong math skills.
- Good oral and written communication skills.
- Ability to cultivate a strong working environment by coaching and training tellers on key accountabilities and tasks.
- The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
- Thorough understanding consumer lending products.
- Must be able to lift twenty pounds.
- Retail/sales experience or equivalent work experience preferred.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior Teller in Bridgewater, MA vacancy
$17.31 - $28.85 per hour
...culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part Time Teller within PNC’s Central Jersey retail organization, you will be based in Bridgewater, New Jersey. PNC is an in-office company that...SuggestedFull timePart timeWork experience placementWork at officePNC
Bridgewater, MA3 days ago$17.25 - $24.23 per hour
...experience and achieve their financial goals. Assist with operational activities and responsibilities Responsibilities Assist clients with teller transactions accurately and in accordance with bank policy and procedure. Accountable for the referral of products and services at...SuggestedHourly payFull timeTemporary workWork experience placementLocal areaWork visaFlexible hoursFulton Financial
Bridgewater, MA3 days ago- PNC Financial Services Group, Inc. seeks a part-time Teller in Bridgewater, NJ, to deliver a personalized customer experience, process transactions, and educate customers on financial options. The role emphasizes driving customer loyalty and referring opportunities to...SuggestedPart timeWork at office
- ...A leading healthcare compliance firm is seeking a Senior Analyst to ensure pricing accuracy in federal and state programs. This hybrid role involves government price calculations, collaborating on Medicaid processes, and ensuring compliance with regulations. Ideal candidates...Senior
Business Needs Inc
Bridgewater, MA3 days ago - ...Cash Management Services Teller With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on...SuggestedFull timeFlexible hoursShift work
Loomis
Taunton, MA1 day ago - ...P osition: Universal Teller Locations: Taunton & Swansea, MA Status: Full Time Summary: Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative...Full timeWork experience placementShift work
Mechanics Cooperative Bank
Taunton, MA4 days ago - ...duties in accordance with prescribed regulatory compliance guidelines.Provides service and cross sells all products to customer in teller capacity. May process loan payoffs, as required; enters required data into computer. Provides customers with information and advice...Full timeWork at officeLocal areaFlexible hoursWeekend work
Bristol County Savings Bank
Taunton, MA3 days ago - ...Catalent is seeking a Senior Counsel in Bridgewater, NJ to lead complex commercial contracting, regulatory compliance, and corporate governance initiatives. The role demands a JD, active NJ license or eligibility for in-house status, and 8+ years of relevant experience...Senior
Catalent Inc
Bridgewater, MA3 days ago $90k - $120k
Hamamatsu Corporation in Bridgewater, MA, is seeking an experienced Senior Human Resources Generalist to join their HR team. This role plays a crucial part in enhancing employee experience while aligning HR practices with business objectives. The ideal candidate will have...Senior- Bausch + Lomb is seeking a Payroll Administrator for our Bridgewater, NJ hybrid location. You will process biweekly payroll for U.S. and Canada, ensure accuracy, and resolve inquiries while maintaining confidentiality and compliance. You will work with MSPs and internal...Senior
- MetLife's Global Technology team seeks a Principal Streaming & Event Lead to shape enterprise live event production across premier venues in New York and New Jersey, with hands-on technical ownership rather than people management. You will define production standards, guide...Senior
- Merck & Co. in Bridgewater, MA is seeking an experienced compensation analyst to independently lead market benchmarking, pricing, and job evaluation efforts. You will partner with the Total Rewards team and HR to provide data‑driven salary analysis and recommendations, ...Senior
- A consulting firm is seeking a Senior Analyst focused on government pricing and Medicaid compliance. The role involves performing price calculations for mandated products and collaborating on Medicaid invoice processing. The ideal candidate will ensure compliance with...SeniorFull time
- Legend Biotech, based in Bridgewater, NJ, is hiring a Sr Manager, Quality IT to lead IT quality oversight for GxP systems and ensure compliance with FDA, EU Annex 11, and other regulations. You will define QA requirements, manage validation, change control, SOPs, audits...Senior
- A growing financial services firm is seeking a Senior Financial Analyst to join its leadership team. This role requires 3-8 years of experience and involves owning core financial processes and strategic decision-making. The ideal candidate will deliver accurate financial...Senior
- Bay State Physical Therapy in West Bridgewater, MA is seeking a Senior Physical Therapist to join our team. Our clinic emphasizes a collaborative, mentoring environment where clinicians grow alongside students and new graduates. We treat a wide range of orthopedic conditions...SeniorRelocation package
- Avantor is seeking an Executive Assistant to partner with our President, VWR Distribution & Services and the CHRO, delivering high-level support, strategic coordination, and process improvements in a fast-paced, global environment. The role requires managing complex calendars...Senior
- Scorpion Therapeutics, based in Massachusetts, seeks a senior leader development expert to design and deliver a forward-looking program for our executive team. You will craft high-impact learning experiences, curate curricula to strengthen leadership capabilities, and...Senior
- A community-focused bank in Stoughton is seeking a Part Time Teller Trainee to engage customers and support their banking needs. The role involves providing efficient service and building relationships while promoting a positive customer experience. Ideal candidates should...Part timeTraineeshipFlexible hours
- Amneal is seeking a Senior Accountant focused on Inventory Accounting with manufacturing experience. You will participate in month-end close, reconciliations, and variances analysis, working with operations and finance to ensure inventory accuracy and adherence to SOX...Senior
- Legend Biotech is seeking a Manager, Workday Compensation and Talent based in Bridgewater, NJ. This role is the functional owner of Workday Core Compensation, Advanced Compensation, and Talent, leading configuration, testing, releases, and continuous improvement to support...Senior
- Recordati Rare Diseases, Inc. (RRD) in North America is seeking a Senior Accountant to join the Finance team in Bridgewater, NJ. You will support month-end close, consolidation, and detailed variance analyses while partnering with cross-functional teams across locations...Senior
- Global Channel Managementinc is seeking a Senior Customer Service Representative in the United States. The role requires strong communication skills, a professional demeanor, and 5+ years of experience in a call center environment to assist customers and resolve issues...Senior
- Ingredion Incorporated is seeking a Sr. Category Marketing Manager to lead a broad product portfolio with regional and global impact. You will shape category strategy, drive growth initiatives, and work closely with Sales, R&D, and marketing to translate insights into action...SeniorRelocation
- Legend Biotech, a global biotechnology company, is seeking a Sr. Payroll Analyst to join the HR Operations team in Bridgewater, NJ. You will oversee the accurate, biweekly US payroll for exempt and non-exempt staff in Workday and partner with HR, Benefits, and Finance to...Senior
- Legend Biotech, based in Bridgewater, NJ, seeks a Sr. Manager US Payroll to lead the end-to-end U.S. payroll operations. You will manage multi-state, bi-weekly payroll, ensure accuracy and compliance, and partner with HR, Finance, and external vendors to implement process...Senior
- Sunrise Senior Living is seeking a Part-time Medication Aide/Med Tech to ensure safe, accurate medication delivery for residents in Bridgewater. You will administer meds per orders, observe residents during passes, maintain MAR/TAR documentation, and keep carts clean and...SeniorPart time
- Legend Biotech is seeking a Sr Manager, Quality IT to oversee IT quality for GxP systems and lifecycle management in Bridgewater, NJ. You will interpret regulations, define QA requirements, and implement compliant processes across the Legend IT landscape. Ideal candidates...Senior
- Amneal Pharmaceuticals in Bridgewater, MA is seeking a Senior Payroll Analyst to oversee payroll operations and ensure compliance and accuracy in payroll processing. This position is critical in managing the payroll for over 2,400 employees. The ideal candidate must possess...SeniorTemporary work
$90k - $105k
Amneal Pharmaceuticals LLC seeks a Senior Payroll Analyst to manage daily payroll operations with a focus on accuracy and compliance. This role is essential for the Human Resources department’s smooth operation. Responsibilities include overseeing payroll for over 2,40...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Teller. Be the first to apply!
Related searches
- senior tax Bridgewater, MA
- senior brand strategist Bridgewater, MA
- senior medical science liaison Bridgewater, MA
- senior software engineer remote Bridgewater, MA
- senior payroll specialist Bridgewater, MA
- senior performance engineer Bridgewater, MA
- senior manager m&a tax Bridgewater, MA
- senior living Bridgewater, MA
- senior performance tester Bridgewater, MA
- senior international accountant Bridgewater, MA