Member Service Representative

POSITION PURPOSEMember Services Representatives (MSR’s) play a vital role and are the face of the Credit Union. At Centricity Credit Union, your job is to make a positive impact on members and non-members by answering questions accurately and completing a wide variety of transactions which will meet their needs. Helping members is the front and center of what we do. If you are eager to learn, being a part of a team, love working with people and most importantly like to have fun, this is the job for you!_______________________________________________________________________________________________________POSITION RESPONSIBILITIESRepresent the credit union to members and non-members in a courteous and professional mannerProcesses member’s transactions timely and accuratelyBalances at the end of the day with little to no errorsResearch teller errors when identified, respond and communicate appropriatelyKnowledge of Credit Union Products and ServicesConsistently seek out opportunities to exceed members expectationsIdentify sales opportunities to deepen member relationships by building rapport, uncovering needs, offeringrecommendations and submitting referrals to other departments of the Credit UnionAdhere to Centricity Credit Unions Policies and ProceduresSupport Centricity Credit Unions commitment to Diversity, Equity and Inclusion by demonstrating the ability to work with a diverse range of individuals of all ages and backgroundsMaintain member confidentialityOther duties as assignedPERFORMANCE MEASUREMENTSPersonal and department goals are consistently met or exceeded.Management is appropriately informed of area activities.Workflows and assignments are completed in accordance with established standards, policies, and procedures.Excellent communication skills used with members and staff members.Ensure responses to member or staff member questions are timely.Attendance at professional growth training.QUALIFICATIONSEducation/Certification:High school graduate or equivalentExperience Preferred:Teller experience preferred but not required.A minimum of 6 months customer service and cash handling experienceRequired Skills/Abilities:Excellent interpersonal and personal skillsAnalytical and critical thinking skillsExcellent decision-making skillsAbility to work independently and in a team environmentWell organized with attention to detailAbility to learn new and use existing technology to increase accuracy and efficienciesAbility to change teaching techniques based on learnerAbility to pass a background checkPHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONTalking: Clear, concise speech is necessary. Must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.Average Hearing: Able to hear average or normal conversations and receive ordinary information.Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.Physical Strength: Sedentary work and standing for long periods of time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Must be able to exert up to 25 lbs. of forceWORKING CONDITIONSNone: No hazardous or significantly unpleasant conditions (such as in a typical office)INTENT AND FUNCTION OF JOB DESCRIPTIONSJob descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. #J-18808-Ljbffr