Court Monitor

Court MonitorFront desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.Key ResponsibilitiesRepresent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophyCommunicate and enforce all park regulations and jumping rules in a personable and professional mannerAttend scheduled staff meetingsAccurately book, change and cancel jump appointmentsOperates Point of Sale (POS) system including verifying customer waivers & sales transactionsAcknowledge and greet everyone who enters and leaves the facilityProvide detailed descriptions of the park, birthday packages, services, facility features and hours of operationUtilize park computer with skill and proficiencyMaintain a clean work environmentActively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts availableMaintain positive guest experience by using our SMILES philosophyHandle guest's questions and concerns professionally and courteouslyProvide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfactionDevelopability to work without constant direct supervision and remain at assigned post for extended periods of timeCommunicate to management any and all occurrences involving staff or guests in the park that require attentionFollow safety and incident reporting guidelinesProvides or performs other services or duties as required by managementQualifications and SkillsMust be 16 years of age and have Working PapersAbility to communicate effectivelyProfessional, "Altitude" attitude and workExcellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.Computer skills requiredWeekend availability is a requiredBackground check will be required before hiring