Customer Care Specialist

Customer Care Specialist –Peoria Heights, IL Department: Customer Service Starting Wage: $20/hour Training Schedule: Monday – Friday;8:45am – 5:15pm Regular Schedule : 5 days, 8:45am - 5:15pm, at least one weekend day required In-Person, Full-Time Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service Sherman’s: Proudly Not Normal Since ’76 (and Counting!) Forget everything you think you know about retail. Back in ‘76, while the world was doing its thing, Sharon Sherman was busy building something different – a side hustle selling clocks and gifts with a whole lot of heart. Fast forwardnearly halfa century, and Sherman’s has blossomed into four locations packed with home appliances, furniture, and mattresses. Sure,we’ve grown beyond microwaves, but our family values? Rock solid. Show Concern. Have Fun. Be Helpful. Demonstrate Integrity. Show Ambition. Develop Relationships. These aren’t just words on a wall; they’re the fuel that keeps us going. Now, about you. You’renot looking for justanycustomerservice,call center job. You want to be part of something real, something positive , where “dreading Monday”isn’tin your vocabulary. You’reexcited to help people and work alongside genuinely awesome folks every single day. About the Role: Your Impact at Sherman’s You’llbe the first point of contact for our customers, helping them resolve issues, find information, and ensure their homes run smoothly . Thisisn’tjust about answeringcalls;it’sabout making a real difference in people’s lives with every interaction. Where Work Meets Fun & Connection Let’s be real : “customer service” can sound a bit… well, daunting. But here at Sherman’s,we’reflipping the script. We believe customer service can be, dare we say, fun! We do it by supporting each other, growing together, and embracing our authentic selves every single day. Why You’ll Love Working With Us We’re **Goofy (and Proud of It!) -**We’re a bunch of passionate people who love helping others (and tacos, dogs, breakfast pizza, and more!). Our Core Valuesaren’tjust words on a wall;they’rehow we live and breathe, bringing our full, authentic selves to work every day. We Work Better Together - It’seasy to enjoy working with people you genuinely like! Whileyou’llbe on the phone helping customers individually, our “bullpen” is buzzing with quick questions, shared laughs, and department managers just close enough for a playful rubber chicken toss (but far enough for plotting lighthearted pranks). We Ask All the Questions – “How would youhave handledthis?” “Ever seen this before?” “Is it Taco Tuesday yet?” (You know, thetruly essentialquestions!). We foster a culture of shared knowledge where no question is a bad question .We’rehere to help you succeed, whetherit’snavigating a tricky customer issue or ensuring weorderedenough churros. We Empower Each Other – We want you to feel confident and capable tackling anything that comes your way. That means comprehensive training, constructive feedback, and plenty of grace. Mistakes happen, but we see them as opportunities to learn and grow together. Get ready for our beloved acronyms, color-coded spreadsheets, sticky notes, and the occasional song and dance during training! A Day in the Life at Our “Not Normal” Company Deliver Awesome Customer Service: You’llbe the friendly voice answering calls, solving problems, and giving customersaccurateinfo about our products and services. Be a Problem Solver: Listen carefully to customer concerns, find effective solutions, and make sure repairs go smoothly. Team Up for Success: Collaborate with your awesome colleagues to provide top-notch service and build great relationships with our customers. In this role,you’llplay an important part in keeping our customers’ homes running smoothly . At Sherman’s, great service means more than just fixing things –it’sabout making people’s lives better . Equal Opportunity Employer. Pre-employment background check required. #J-18808-Ljbffr Sherman & Company