Warranty And Technical Services Specialist

Job Description

Job Description

Job Title: Warranty and Technical Services Specialist Job Description

This onsite Warranty and Technical Services Specialist role serves as a technical expert and primary support resource for distributors, channel partners, and field technicians across North America. You act as the bridge between the factory and the field by diagnosing equipment issues, identifying appropriate replacement parts, processing warranty claims, and guiding customers through complex troubleshooting situations. This position is ideal for someone with a hands-on background in industrial maintenance, HVAC, field service, rotating equipment, or electromechanical systems who wants to transition from field work into a customer-facing technical support role.

Responsibilities

• Serve as the primary technical support contact for distributors, channel partners, and field technicians throughout North America.
• Act as the liaison between the factory and the field, ensuring clear communication and accurate technical guidance.
• Diagnose equipment issues by reviewing symptoms, operating conditions, and electrical schematics.
• Identify and recommend appropriate replacement parts and components based on technical specifications and field conditions.
• Process warranty claims accurately and efficiently, ensuring proper documentation and adherence to company policies.
• Support customers through complex troubleshooting situations by providing step-by-step guidance and solutions.
• Interpret and explain electrical schematics, control circuits, and system layouts to field personnel and customers.
• Provide technical support for motor controls, contactors, relays, starters, and control panels.
• Assist in troubleshooting issues related to VFDs and industrial control systems.
• Troubleshoot industrial equipment issues encountered in field or plant environments using systematic diagnostic approaches.
• Use computer systems, including Microsoft Excel and Office 365, to document cases, track warranty claims, and maintain accurate records.
• Collaborate closely with Engineering, Operations, Supply Chain, and Quality teams to resolve recurring issues and improve product support.
• Participate in ongoing training to build deep knowledge of compressor systems and related equipment.
• Contribute to knowledge sharing within a small technical support team by documenting best practices and common solutions.
• Maintain professional, clear, and customer-focused communication in all interactions.

Essential Skills

• Strong electrical troubleshooting experience in industrial, HVAC, field service, rotating equipment, or electromechanical environments.
• Ability to read and interpret electrical schematics accurately.
• Hands-on experience with motor controls, including contactors, relays, starters, and control panels.
• Understanding of motor control circuits and their operation.
• Knowledge and understanding of VFDs and industrial control systems.
• Experience troubleshooting industrial equipment in field or plant environments.
• Basic computer skills, including proficiency with Microsoft Excel and Office 365.
• Strong overall computer proficiency and ability to learn new software tools.
• Professional verbal and written communication skills.
• Customer-facing mindset with a focus on service, responsiveness, and problem solving.
• Ability to perform technical support in an onsite environment.

Additional Skills & Qualifications

• background in industrial maintenance, HVAC, field service, rotating equipment, or electromechanical systems.
• Interest in transitioning from hands-on field work into a technical support and customer-facing role.
• Ability to collaborate effectively with Engineering, Operations, Supply Chain, and Quality teams.
• Comfort working in a small, collaborative team with significant knowledge-sharing.
• Willingness to complete extensive product and system training over an initial learning period.

Why Work Here?

You join a collaborative, cross-functional team that works closely with Engineering, Operations, Supply Chain, and Quality, offering strong exposure across the organization. A small-team environment fosters meaningful knowledge-sharing, mentorship, and professional growth. You receive extensive, structured training on compressor systems and related products, with a clear learning path over the first several months. The role offers a stable, onsite setting where you can leverage your hands-on technical background while developing strong customer-facing and technical support skills.

Work Environment

You work onsite as part of a collaborative technical support team that partners closely with Engineering, Operations, Supply Chain, and Quality functions. The environment emphasizes teamwork, open communication, and knowledge-sharing, with a small group structure that allows for direct support and mentorship. You use computer systems daily, including Microsoft Excel and Office 365, and interact regularly with industrial equipment concepts such as air compressors, motor controls, and industrial control systems. Extensive training on products and compressor systems is provided, with an expected learning curve of approximately six months before you handle calls independently. The role is office-based technical support rather than field-based work, with a professional setting and no specific dress code details provided.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $27.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

\nCompany Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.