Business Systems Analyst - Global Customer Support

Position : Business Systems Analyst - Global Customer Support

Location : San Diego, CA

Duration : 9 Month

Total Hours/week : 40.00

Client: Medical Device Company

Job Category: Information Technology

Level of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p

3 must haves on the resumes:

• Communication/Listening, SAP business analysis experience, Attention to Detail.
• Willing to learn and ok with changing priorities (flexible).

Job Description:

• Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems.
• This role focuses on learning how associates and customers interact with client systems to sell, install, and provide ongoing support.
• Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role.
• In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions.
• This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager.
• Day to day
• This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting client user environments.
• You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments.
• Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role.
• You will be a part of our agile delivery team releasing monthly enhancements to associates and customers.
• Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves.

Must have experience:

• Excellent analytical & communications skills
• Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals
• Ability to prioritize and manage multiple projects and tasks. Well organized and proactive
• Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc.
• Bachelor’s Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelor’s degree can substitute for 3 years related experience)
• Experience working in complex enterprise software environment
• Experience working with diverse teams to gather system requirements

Nice to have experience:

• Agile methodology environments
• Working SAP and Salesforce systems
• Agile-Scrum and/or Project Management certifications
• Working in global healthcare or similar fields
• Salesforce admin certification