Associate Account Manager/ Account Manager

Job Description

Job Description

Associate Account Manager Position Description

This Associate Account Manager position is a developmental support role aligned with the Account Manager framework. 

Summary

Pacific Landscape fosters strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level, aspiring toward greatness while maintaining humility. Our team is committed to putting heart, mind, body, and soul into every project.

The Associate Account Manager will be responsible for a small portfolio and support Account Managers and Field Managers by providing administrative support, support, documentation, and service tracking while developing skills toward future full Account Manager responsibilities.

Primary Responsibilities 

· Maintain customer records, proposals, and communications in Aspire/CRM systems.

· Track service requests, open tickets, and ensure timely completion and invoicing support.

· Assist with preparing enhancement proposals, bid documentation, and service reports for Account Managers in the market.

· Support annual budget preparation by gathering data and organizing materials for assigned portfolio.

· Provide follow-up communications after customer interactions to ensure clarity and resolution.

· Assist internal coordination between Field Managers, Branch Managers, and estimating/design teams.

· Assist Account Managers in the market with additional design needs. 

Customer Communication & Service Coordination 

· Respond to customer inquiries within 24 hours under Branch Manager or mentor guidance.

· Document customer concerns and relay action items to field leadership.

· Attend onsite meetings as needed.

Enhancement Sales & Support 

· Assist in selling landscape enhancements in line with customer needs and business goals under the supervision of Branch Manager.

· Assist other Account Manager with identifying enhancement opportunities and preparing proposal drafts.

Qualifications

· Associate or Bachelor’s degree in horticulture or related field preferred.

· 1–3 years of related experience.

· Completion of the Account Manager Trainee program. 

· Strong organizational and administrative skills.

· Proficiency with Microsoft Office Suite and CRM platforms.

· Professional communication skills with customers and internal teams.