Service Desk Coordinator - SA

Dispatcher Position at Uprite

At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We've built our reputation on integrity, transparency, and a deep sense of responsibility—we call it The Uprite Way.

We're proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we're just getting started.

About the Role

Uprite is looking for a client-focused, highly organized dispatcher to support our service team in San Antonio. This non-technical role is ideal for someone who excels in communication, scheduling, and customer care. As the first point of contact for our clients, you'll ensure that service requests are accurately logged, prioritized, and routed to the right technical teams—keeping operations running smoothly without needing to perform any technical troubleshooting yourself.

If you're someone who loves organizing details, enjoys helping people, and thrives in a fast-paced office setting, this role is for you.

What You'll Do

• Serve as the welcoming voice of Uprite, responding to incoming client requests via phone, email, and our client portal
• Accurately log and route service tickets through our dispatch system (ConnectWise)
• Coordinate technician schedules and ensure timely follow-ups with clients
• Keep clients informed on service status and scheduling updates
• Support basic administrative tasks including inventory tracking and procurement assistance
• Collaborate with internal teams to ensure service levels and client expectations are met

What You Bring

• 2+ years of experience in a dispatcher, scheduler, receptionist, or similar coordinator role (experience in IT or field service industries is a plus, but not required)
• Excellent communication and customer service skills
• Ability to stay organized, multitask, and manage priorities in a fast-paced environment
• Strong attention to detail and consistent follow-through
• Proficiency with Microsoft Office tools; experience with ticketing or CRM systems is helpful (ConnectWise experience is a plus)
• A proactive, team-oriented attitude and willingness to learn
• Valid driver's license and ability to work onsite full-time in San Antonio

Why Uprite?

• A values-driven culture built on humility, unity, passion, servanthood, and thankfulness
• Supportive leadership and a collaborative team environment
• Opportunities to grow your career in one of the most resilient industries
• Hands-on experience with top-tier tools and systems
• A chance to make a real difference in the lives of our clients

Ready to apply? Join us and be part of a team that's changing the way IT works for small and mid-sized organizations. Apply now to start your journey with Uprite.