Sales Coordinator

Sales & Post-Sale Coordinator

Employment Type: Full time, independent contractor

Work Model: Remote

Work Hours: US work hours

Role Overview

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team. In this role, you will be the bridge between the initial sale and the final delivery, serving as the primary engine for our post-sale process. You will support our Account Managers by coordinating invoices, managing orders, and ensuring that every customer receives their product accurately and on time.

The ideal candidate is a proactive communicator who thrives in a fast-paced environment and possesses the "operational grit" to manage complex orders involving custom artwork and logistics.

Key Responsibilities

Order Management & Post-Sale Execution

• Own the end-to-end post-sale process, including artwork proofing, invoicing, and generating accurate shipping quotes.
• Input and process orders with 100% accuracy, ensuring correct pricing, discounts, and product specifications.
• Monitor order progress to ensure all customer requirements are met and delivery deadlines are honored.

Customer & Sales Support

• Act as the primary point of contact for urgent inquiries when Sales Representatives are unavailable.
• Proactively inform customers of any potential delays, arrange delivery dates, and resolve queries regarding their orders.
• Maintain a deep knowledge of the company's product catalog to provide helpful solutions and support to clients.

Operational Coordination

• Collaborate cross-functionally with production and design departments to ensure artwork and orders are processed effectively.
• Develop and maintain meticulous digital filing systems to track sales records and provide necessary data to the finance department.
• Generate regular reports on sales activity and order status for leadership.

Required Skills & Qualifications

• Experience: Proven track record in customer service, sales operations, or administrative coordination.
• Organizational Mastery: Ability to multitask and prioritize high-volume tasks without letting details slip through the cracks.
• Communication: Excellent written and verbal communication skills; comfortable handling both professional client inquiries and internal coordination.
• Technical Aptitude: Proficiency in order management systems, CRM software, and basic financial/reporting tools.
• Demeanor: A positive, professional, and "can-do" attitude, especially when handling time-sensitive or urgent customer needs.

Why Join Us?

You will play a critical role in our customer's journey, ensuring that the promise made during the sale is delivered in the final product. If you enjoy creating order out of moving parts and being a key player in a revenue-driving team, we want to hear from you.