Bartender

JOB DESCRIPTION Summary/Objective: This position plays a major role in a guest's dinner and/or bar experience. The bartender must always have a friendly attitude and provide excellent service to every guest even while preparing and pouring drinks for other guests and beverage servers. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self‑composure. Essential Functions The following is a list of what may be expected of the basic functions of this position but are not limited to. Other duties may be assigned as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass Responsible Service of Alcohol Test with a score of 90% or better. Attends, completes, and passes all required training. Requests required evidence of the age of all guests that appear to be under the age of 30. Maintains a professional and neat appearance at all times. Maintains professionalism with guests. Not “talking shop” with guests, sharing any Irish 31 private information, or talking to them about other team members or members of management. Maintains a professional demeanor with guests or peers on topics that can cause issues (i.e., politics, religion, etc.). Approaches and welcomes each guest personally within 30 seconds. Legends Steps of service – “what can I get you” vs Welcome, first name basis, offering menus, and informing the guests of drink specials. Communicates with guests using clear and enthusiastic words, tone, and body language at all times. Makes guests feel appreciated through bartender's actions. Is attentive! Continuously monitors the bar to ensure all guests are receiving service in a timely manner and offers assistance before the guest has to ask for it. Works as a team with all company personnel to maintain an effective atmosphere and an efficient food and beverage service. Ensures the highest possible standards for guest services are provided. Is upbeat and welcoming to all guests. Listens and responds to guest and employee questions and concerns. Promptly and professionally handles guest issues and communicates problems and concerns to management. Ensures consistent flow of services to guests, cocktail servers, and food servers. Learns guests' names, occupations, and favorite drinks. This will make Irish 31 a special place for them. Uses guest names during interactions and remembers their preferences. Thanks guests, wishes them luck, offers them a warm farewell, and invites them back upon departure. Provides guests with property information, promotions, programs, and attractions. Anticipates guest's needs. Follows the half‑full rule when offering another drink. Is alert of guest signals (raising a hand, making eye contact, etc.), and acknowledges the guest to let them know the bartender will be right with them. Always offers a food menu to guests. Counts drinks guests are served. Monitors and ensures that no guest receives more than the allowed number of specific drinks. Serves alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supplies a taxi. Does not hesitate to ask for management intervention if necessary. Works with others to keep all areas cleaned and stocked to company standards at all times. Rings drink orders into computer immediately, collects money from guests for drinks served and makes change. All drinks rang in immediately. Guest names must be used on all tabs – never “couple”, “beard”, “guys.” Updates tabs in front of all guests. Present updated receipts/tabs in front of guests after every transaction. Ensures that the correct food/beverages are rung in and uses correct cash/credit card when closing tab. Reports all tips/gratuities in accordance with the law. Assists and educates servers with bar related questions and ringing in drinks. Performs all functions in accordance with applicable Federal and State laws as well as company policies and procedures pertaining to the service and sales of alcoholic beverages. Utilizes online access to fulfill scheduling and HR needs. Performs all server duties in addition to other duties as directed. Bartenders must be some of the best employees in the building (teamwork, menu knowledge, service, following rules and procedures, etc.). Bartenders must be ambassadors of our brand and have vast knowledge of everything about Irish 31. Displays a courteous and friendly attitude to all team members and guests. Must get along with coworkers. Zero tolerance for any kind of theft. Examples: Zero Tolerance for Theft Giving away drinks Not ringing in drinks properly “forgetting” to ring in drinks. Waste Over pouring Drawer shortages Not splitting tips correctly Drinking on the job Servers are not permitted behind the bar, including if you are a bartender working a serving shift. Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes with speed and accuracy. Arrange bottles and glasses to maintain an attractive display in agreement with company standards. Ensures that the bar top is kept clean, sanitized, and an orderly work environment is kept in accordance with established guidelines and health and safety standards. Operates, maintains and cleans all equipment and utensils as required in accordance with health and safety standards. Must stay busy when on the clock. Working while talking, never standing, or leaning in one spot for too long or against the bar. Must be clocked in as Cleaning when doing the following: Nightly deep cleaning duties Responsible for daily regular cleaning duties, sweep/mop the FOH, and any additional cleaning set by Irish 31 or management. Wash and sterilize stemware. Ensures that ashtrays are clean and set in their appropriate location. Stocks service wells in accordance to specifications in absence of bar back. Receives all products and stocks in accordance to specification in absence of bar back. Accurately and consistently measures free pours. Fulfills bar back responsibilities when needed. Knows what products we carry and maintain inventory levels. Shakes drinks made with sour. 31 whiskeys/top shelf liquors have no pour spouts, bartenders must use a Jigger to pour them. Beer and wine must be properly stocked and rotated using FIFO. Must date the wine when opening a bottle. Frozen drinks (must know how to make them) Must use the proper procedure for Spill tabs. Waste – accuracy – no leftover product in shaker tin, having accurate pours for every drink. Pouring beer properly, correct amount head on beer and no waste. Service bar ticket order – knowing what to make first. Sample beers – the correct amount poured into the small rocks glass. Pouring shots – little shot glass vs small rocks glass. Cutting fruit, fruit rotation FIFO and not over cutting. Labeling anything that is perishable. No personal items in cooler or stored behind the bar. Line of site – keep the bar neat and organized, putting things back after use and keeping all items stored properly. Drawer procedure – counting it to $300. Must be within $5. Talking at service bar – don’t, unless it is 31. BAW and BAG. Knowing how to pour a Guinness and half n half. Communication in the kitchen is to the expo only/manager only. If there is not one present, the lead cook. Competencies Customer Focus. Communication Proficiency. Organizational Skills. Stress Management/Composure. Time Management. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates behind the bar and may be working in close proximity to co‑workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping. Physical Demands Walk and stand during entire shift. Continuously reach, bend, lift, carry, stoop and wipe. Remain stationary for long periods of time. Frequently wash hands. Be able to lift up to 35 lbs. Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe. Be able to hear and talk. Good close and distance vision and ability to adjust focus between the two. Position Type/Expected Hours of Work This position regularly requires long hours and frequent weekend work. Travel No travel is expected for this position. Though, you must have a reliable form of transportation and/or a reliable source of transportation to successfully meet the demands and timeframe of scheduled shift(s) and must always be on time. Required Education and Experience High school diploma or equivalent. State applicable health and/or alcohol compliance card. Prior experience working in a restaurant. Basic knowledge of beer, wine and spirits, and familiarity with standard drink recipes. Preferred Education and Experience Prior experience as a bartender. Additional Eligibility Qualifications Must be 21 or older. Must maintain an applicable state health and/or alcohol compliance card. Work Authorization/Security Clearance None required for this position. AAP/EEO Statement Irish 31 is committed to having a workplace free of illegal discrimination and harassment on the basis of age, race, color, sex, national origin, religion, disability, genetic information, marital status, and any other status protected by federal, state, or local law. All employees are required to refrain from illegal discrimination and harassment, and to report any violation of the policy, whether against them or any other person. Illegal discrimination and harassment against employees, customers, vendors, and any other persons associated with our business is taken very seriously and will not be tolerated. Our policies are applicable to any interaction between our employees that affects employees in their work. This means, for instance, that inappropriate conduct, even when not during working hours, taking place outside of the workplace, and/or communicated over private channels (such as a mobile phone or home computer) can violate our policies if the effects of the conduct are felt by an employee at work. Harassment based on any protected status is prohibited; however, our strict prohibition of sexual harassment may require additional clarification. Sexual harassment can include any unwelcome requests for sexual favors, touching, comments, gestures, telephone or computer communications, or other behavior of a sexual nature, when submitting to such conduct is either explicitly or implicitly a term or condition of employment, is used as the basis for employment decisions, interferes with someone’s job performance, or creates an intimidating, hostile, or offensive working environment. Reporting and resolving discrimination and harassment concerns: Illegal Harassment and discrimination cannot be eliminated without the help of every employee; it is everyone’s responsibility. If an employee believes they are being illegally discriminated against or harassed, the employee should tell the person who is harassing or discriminating against them what behavior they want to stop and why. Also, if an employee believes that illegal discrimination or harassment has occurred or is occurring (whether the employee or anyone else is the victim), employees should immediately report it to their GM and/or Management. If an employee does not receive a satisfactory resolution, continue to report it up the chain of authority. If an employee is not comfortable approaching a particular person in the chain of authority (for instance, if the employee believes their GM and/or Management is sexually harassing or discriminating against them), skip a level and go to the next person in the chain all the way to the Corporate Office and/or VP if necessary. Open door policy: All Corporate, GM’s, and/or Managers maintain an “open door” policy to listen to employee concerns about potential illegal discrimination and harassment. Employees may bring these concerns up at any time. No retaliation: Employees have the right to complain of illegal discrimination and harassment without retaliation. As long as employees act in good faith (for instance, by telling the whole truth to the best of the employee’s knowledge and cooperating with any investigations), no adverse employment action will be taken against the employee for complaining about illegal discrimination or harassment. If an employee feels they are being improperly retaliated against, report it following the same procedures he or she would follow to complain of illegal discrimination or harassment. Remember, just as the employee has a right to bring these matters up, employees also have a responsibility to do so; if the employee does not bring them up they cannot be addressed. Because we prohibit retaliation, there is never a good excuse for failing to report discrimination or harassment. Accommodation of disabilities: If an employee has a disability that impacts their ability to perform their job, the employee should speak with GM and/or Management regarding whether a reasonable accommodation may be available to help the employee perform the essential functions of his or her job. Providing information (which may include information from medical providers) and cooperating with attempts to find reasonable accommodation is essential. Other Duties: It is your responsibility to report all unauthorized actions such as but not limited to stealing, drinking on and/or before shift, giving away and/or discounting drinks, food/merchandise. Failure to report witnessed unauthorized actions will result in disciplinary action up to and including termination. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr