Customer Service Team Lead

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE:

Serve as the primary contact for partner concerns related to customer issues, including expedites, freight inquiries, pricing questions, and order concerns. Lead onboarding and ongoing training for Customer Service Representatives (CSRs) as well as help develop, maintain, and train teams on standardized work processes and procedures. Partner with the Sales Support Supervisor to improve customer service processes, ERP systems, and order management workflows. Act as backup to the Sales Support Supervisor when needed. Process distributor orders received through multiple channels, including email, phone, ERP System. Work cross-functionally with sales, marketing, production, and shipping teams to resolve customer and delivery-related issues. Monitor order status and shipment schedules to ensure on-time delivery and customer satisfaction. Deliver responsive, professional customer support while meeting team benchmark goals.

YOU HAVE:

3+ years of customer service experience, preferably in a manufacturing environment. Experience with ERP systems and/or order management software. Proven track record to handle customer concerns professionally and empathetically. Strong attention to detail as well as strong verbal and written communication skills with the ability to work across functions. Ability to prioritize in a fast-paced environment.

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day Commitment to strengthen communities where our employees live and work Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Benefits to support the lives of our employees Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan — both include a company match. Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. #J-18808-Ljbffr nVent