IT PC Refresh Technician

Job Title: IT PC Refresh Technician

Location: San Diego, CA (Onsite)

Job Type: Contract

Duration: 6+ Months

Experience: 1-2 years
Job Overview

Our client is seeking an IT PC Refresh Technician to support a PC hardware refresh deployment project in San Diego, CA. In this role, you will build, swap out, and deploy refreshed hardware to end users while ensuring the smooth operation of IT systems. You will also provide Level 2 support, troubleshoot hardware and software issues, and deliver excellent customer service to end users.
Key Responsibilities

• Installation and support of endpoint software
• Deployment of PC equipment and accessories to end users
• Troubleshoot end-user PC, network, printing, and application issues
• Diagnose, research, and resolve routine end-user issues
• Escalate unresolved issues to appropriate teams after documenting progress in the ITSM tool
• Provide Day-to-day Level 2 operations support to end users
• Maintain detailed documentation in the ticketing system, including incidents, requests, resolution steps, and individuals involved
• Guide end users on policies and procedures
• Provide after-hours support as needed for emergencies or critical maintenance

Required Skills

• 1-2 years of experience in a technical customer support role
• Experience installing and configuring computer systems and applications
• Proficiency with Windows and Mac OS operating systems
• Experience with remote desktop tools such as Bomgar
• Strong problem-solving and time-management skills
• Professional written and interpersonal communication skills
• High school diploma or equivalent

Preferred Skills

• Windows 10/11 certification
• CompTIA A+ or CompTIA Net+
• ITILv4 Foundation
• Dell Proven Professional certification
• IT-related coursework or additional certifications

Location & Work Model

Onsite - San Diego, CA. This is a fully onsite role and may require after-hours availability.
Engagement Details

Contract engagement, 6+ months duration.