Rooms Manager - DoubleTree by Hilton - Springfield

Job Identification: 209004

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $59,000 - $68,000/USD/Annually

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Rooms Manager , you're not just overseeing day-to-day rooms division operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Rooms Manager is a key leader within the Rooms Division, overseeing the daily operations of both Front Office and Housekeeping to ensure exceptional guest experiences and high product standards. This role also serves as the Manager on Duty (MOD), overseeing hotel operations in the absence of operational leadership. The position focuses on delivering outstanding service, maintaining quality standards, enforcing company policies, and driving financial performance.

Here's what you'll do during a typical day:

• Oversee front office operations : Manage front desk functions, including check-in/out, guest relations, and conflict resolution

• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms

• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment

• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness

• Manager on Duty: Serve as Manager on Duty (MOD) in the absence of operational leadership for Rooms Division and Food & Beverage operations.

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Front Office & Guest Services

The Rooms Manager partners with Rooms leadership to oversee Front Office operations, ensuring exceptional guest experiences from arrival to departure. Responsibilities include managing room inventory, maximizing occupancy, supporting team training and product knowledge, and maintaining efficient staffing and labor controls.

Housekeeping & Product Quality

The Rooms Manager has a daily working focus on Housekeeping and Laundry operations to maintain high cleanliness and presentation standards across guest rooms and public spaces. This role collaborates with Housekeeping leaders to coordinate daily operational priorities, conducts inspections, manages inventories, and partners with Engineering to address maintenance needs and protect product quality.

Manager on Duty (MOD) Leadership

As Manager on Duty, the Rooms Manager oversees hotel operations in the absence of leadership, ensuring service, safety, and operational standards are maintained. Responsibilities include resolving guest concerns, supporting VIP experiences, assisting operational teams during peak periods, and ensuring bell services operate efficiently.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.