Clinical Application Analyst

Provide support for Epic and third-party applications used by supported departments Implement, support, maintain, and optimize applications, systems, and technologies Collaborate with IT teams, leadership, end users, internal and external stakeholders, and vendors Understand operational needs and design and implement solutions meeting business requirements Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support Perform comprehensive application testing, document testing progress, report and resolve issues Facilitate workflow design and validation with end users Assess and document workflows by interviewing and shadowing users Identify improvement areas and optimize workflows using best practices Follow software support and maintenance methodologies, policies, and procedures Recommend technology solutions that improve clinical and operational quality and efficiency Coach and mentor junior team members Complete implementation tasks within project scope, timelines, and budgets; potentially manage multiple implementations Update requests and project tasks and communicate status updates Report project and request risks promptly to team members and manager Coordinate installation of application changes through change-control processes Assess incoming incidents, resolve issues, or escalation appropriately Use departmental processes and tools to ensure SLA compliance Participate in on-call coverage Adjust work hours for scheduled or unscheduled downtimes and implementations Perform other related duties as required or requested Requirements RN License to practice professional nursing in the state of Texas required Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts High School Diploma or GED (Bachelor’s highly recommended) Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation Experience with Epic EHR preferred Knowledge of industry standard practices in application support function ITIL certification preferred Current clinical licensure or certification must be maintained in accordance with the respective state governing board Ability to communicate effectively via verbal or written methods Ability to interpret and complete technical assignments with minimal supervision and/or guidance Ability to interact professionally with diverse end users, internal/external teams, and vendors Knowledge of healthcare operations, workflows, policies, and regulations Ability to work effectively in a fast-paced and dynamic environment Outstanding analytical and problem solving/resolution skills General knowledge and understanding of supported applications Ability to understand and redefine processes to implement technology solutions effectively Detail-oriented, well-organized, and ownership of project success Excellent customer service qualities Ability to participate in on-call coverage Ability to adjust work hours for downtimes and implementations Medium physical demand, including walking, sitting, and standing most of the time Occasional lifting of equipment Adequate hand/eye coordination and fine motor skills for typing Talking and hearing essential for dealing with coworkers and customers Core Competencies Demonstrates expertise in Epic Application Support and Implementation, with a strong focus on optimizing workflows and enhancing clinical and operational quality. Possesses effective communication skills and the ability to collaborate with diverse stakeholders to meet business requirements. Highest-signal resume keywords Epic Application Certification RN License EHR Development Experience ITIL Certification Healthcare Operations Knowledge Hard Skills Application Support Workflow Design Application Testing Incident Resolution Change-Control Processes Technical Documentation Project Management Process Improvement System Optimization Clinical Quality Improvement Soft Skills Effective Communication Analytical Problem Solving Customer Service Team Collaboration Detail-Oriented Certifications & Qualifications Epic Application Certification RN License ITIL Certification Industry Keywords Healthcare EHR Application Support Clinical Operations Regulatory Compliance #J-18808-Ljbffr