Patient Services Representative (Multiple Opportunities in Allegheny County)

Patient Services Representative

UPMC is hiring Patient Services Representatives to support patient check-in at our hospitals and outpatient clinics in Allegheny County and Cranberry. Typically, schedules are Monday-Friday during daylight hours, however some schedules require evening and/or weekend availability. Apply today to talk more about what locations and schedules work best for you.

Whether you are a seasoned professional or looking to start a new healthcare career, the Patient Services Representative position is a great opportunity for you! We are seeking candidates with strong customer service skills and a desire to enhance and create a positive experience during a patient's visit to UPMC.

Responsibilities:

• Guide patient through the check-in process
• Collect copayments and any other applicable patient payments
• Confirm and/or update patient registration information
• Schedule or connect the patient to resources to schedule for ancillary services at checkout
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier

Licensure, Certifications, and Clearances: (to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain):

• Act 34 Criminal Clearance
• Act 33 Child Abuse Clearance
• Act 31 Child Abuse Recognition and Reporting Training
• Act 73 FBI Clearance

UPMC is an equal-opportunity Employer/ Disability/ Veteran

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.