Medical Front Desk Coordinator

Job Description

Job Description

Medical Front Desk Coordinator

Desert Interventional Spine Consultants

Job Summary

Desert Interventional Spine Consultants is seeking a professional, organized, and dependable Medical Front Desk Coordinator to join our team. The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and previous experience working in a medical office.

The Medical Front Desk Coordinator serves as the first point of contact for patients and is responsible for providing a welcoming and professional experience while supporting the daily administrative operations of the practice.

General Summary of Duties

Performs a variety of clerical and administrative duties in support of the Office Manager and medical practitioners, including answering telephone calls, taking messages, scheduling patient appointments and procedures, maintaining patient records, copying documents, and creating and filing charts. Responsible for accurate entry and maintenance of patient demographic and insurance information in eClinicalWorks (eCW). Ensures the efficient operation of the front office while maintaining patient confidentiality and providing excellent customer service.

Major Responsibilities and Tasks

1. Patient Communication: Answer and screen incoming telephone calls in a courteous and professional manner. Accurately document and relay messages to physicians, providers, and other personnel as appropriate.
2. Appointment Scheduling: Schedule patient appointments and procedures in accordance with established office policies, provider availability, and scheduling guidelines.
3. Patient Registration: Obtain and verify accurate patient demographic and insurance information. Ensure registration forms, consents, and required documentation are completed and entered into eClinicalWorks (eCW).
4. Payment Collection: Collect applicable patient payments, copayments, deductibles, and outstanding balances. Accurately record payments and reconcile daily charges and collections according to office procedures.
5. Medical Records: Process requests for patient medical records, ensuring appropriate authorization and consent are obtained before releasing protected health information. Copy, organize, and forward records to authorized requesting parties in accordance with office policies and applicable privacy regulations.
6. Records Management: Create, maintain, organize, and file patient charts and administrative records accurately and efficiently.
7. Front Office Operations: Maintain a clean, organized, and professional reception area. Monitor office supply inventory and notify management when supplies need to be replenished.
8. Patient Confidentiality: Protect patient privacy and maintain strict confidentiality of all patient, employee, and practice-related information in accordance with HIPAA requirements and office policies.
9. Customer Service: Greet patients and visitors professionally, respond to questions within the scope of the position, and help ensure a positive patient experience.
10. Administrative Support: Assist the Office Manager and medical providers with clerical duties and other administrative tasks as needed.
11. Teamwork and Compliance: Follow established office policies and procedures, maintain accuracy and productivity, and communicate effectively with coworkers and management.
12. Additional Duties: Perform other related responsibilities as assigned by the Office Manager or practice management.

Qualifications and Requirements

Education

• High school diploma or GED required.

Experience

• Minimum of two years of administrative or front desk experience in a medical office.
• Working knowledge of medical billing processes, insurance information, and patient payment collection.
• Experience with electronic health records; eClinicalWorks (eCW) experience is preferred.

Skills and Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Accurate data entry and attention to detail.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities in a busy medical office.
• Professional demeanor and the ability to communicate effectively with patients, providers, and staff.
• Ability to handle confidential information appropriately and follow HIPAA guidelines.
• Dependable, punctual, and able to work independently as well as part of a team.

Work Environment

This position operates in a busy medical office environment and requires frequent interaction with patients, healthcare providers, insurance representatives, and other office personnel. The successful candidate must be able to maintain professionalism, accuracy, and efficiency while managing multiple responsibilities.

Ideal Candidate

The ideal candidate is a reliable, patient-focused professional who takes pride in providing excellent customer service, maintaining accurate records, and supporting an efficient medical office. Previous experience in a specialty medical practice is a plus.

\nCompany Description

Our pain management office is dedicated to providing comprehensive care to patients suffering from chronic pain. We offer a multidisciplinary approach that combines medical expertise with cutting-edge treatments to improve our patients' quality of life. As part of our team, you'll have the opportunity to contribute to a compassionate and supportive environment focused on patient well-being.

Company Description

Our pain management office is dedicated to providing comprehensive care to patients suffering from chronic pain. We offer a multidisciplinary approach that combines medical expertise with cutting-edge treatments to improve our patients' quality of life. As part of our team, you'll have the opportunity to contribute to a compassionate and supportive environment focused on patient well-being.