Overnight Team Leader

Pret Leader

Job Type: Full-time

Pay: $23.00 per hour + Tips + Mystery Shopper Bonus

About the Company: We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our guests' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast – it's an exciting team to hop on board

Job Description

Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role.

Shift: 8 hour shift

Key Responsibilities

Leading the Team:

• Run shifts confidently and ensuring smooth operations from close to open
• Coach and train Team Members on food pret, and Pret standards
• Give real-time feedback to help team members improve and grow
• Conduct team pre-shifts to keep everyone aligned on daily goals and priorities
• Create a positive, energized environment where people want to work hard
• Address team concerns and communicate with the Manager about performance or development needs

Delivering Pret Standards:

• Keep retail langers restocked and looking picture perfect, guests should always see a full, beautiful display
• Ensure all food and drinks are prepared to Pret's quality standards throughout your shift
• Maintain proper food temperatures, freshness, and availability of all menu items
• Oversee hot food production, barista station, and food prep areas
• Monitor that all stations are set up correctly and stocked appropriately
• Execute new product launches and promotions on time

Keeping the Shop Safe & Clean:

• Ensure all health & safety and food safety standards are followed throughout your shift
• Complete required safety checks, temperature logs, and equipment tests
• Keep the shop clean, organized, and ready for inspections at all times
• Address any safety or cleanliness concerns immediately
• Ensure the shop looks great through the guest's eyes

Managing Shop Operations:

• Close or open the shop following Pret procedures
• Monitor equipment and report maintenance issues to your Manager
• Help manage waste and stock levels for food, drinks, and supplies
• Complete administrative tasks like scheduling support, inventory checks, and shift reports

Supporting Shop Success:

• Work closely with Assistant Managers and the General Manager to hit shop goals
• Help drive sales through great service, product knowledge, and team engagement
• Identify opportunities to improve efficiency or guest experience
• Attend leadership meetings and training courses
• Be a role model for Pret's values

Requirements

• 1+ years of supervisory experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in a fast paced and high volume settings
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work in person +30 hours
• Led a shift of greater than 5 employees
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Benefits:

• Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)
• Tips when Good Service is Provided
• Paid Time Off
• Free breakfast and lunch when working – including generous discounts when you're not
• Health, Dental and Vision Benefits (Available for Full-Time Employees)
• 401K retirement plan (Available for Full-Time Employees)
• Child Bonding Leave
• The Pret Academy, which supports the training and development for our wonderful people
• A friendly, fun, and fast paced environment with passionate teams to work with
• Transit program, FSA and HSAs available
• Pet Insurance

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