Security Account Manager

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring a Security Account Manager to work at a location in Cleveland, Ohio. The Security Account Manager reports to the Director of Operations and is primarily responsible for supervising the day‑to‑day security operations of assigned client sites. Responsibilities Manage a team of security officers, site and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development and support. Ensure the client site is provided with high quality security services to protect people and property. Build, improve and maintain effective relationships with both client and employees. Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service. Handle any escalated security issues or emergency situations appropriately. Conduct annual reviews for onsite staff. Monitor the quality of staff performance including coordinating and conducting exit interviews, assisting with unemployment claims review of disciplinary actions, recommendations for suspension or termination, and ensuring a regular performance appraisal program for all staff. Coordinate and document performance tracking of all staff personnel. Maintain and ensure the integrity of personnel files and workforce management systems by working with Account/Operations Managers and HR department, as necessary. Support HR department in review of involuntary terminations including union grievances and appeals. Support the Director of Operations and HR in hiring, training and onboarding. Compile and prepare reports and documents pertaining to personnel activities and account trends. Track company equipment in the field including technology, vehicles, etc. and ensure equipment is utilized in accordance with applicable policies. Stay current on federal, state and local CBA guidelines relevant to our services. Support the organization’s culture, processes, practices and systems to ensure that the company and its clients are aligned. Prepare correspondence and memos as needed. Other duties as assigned. Qualifications Education and/or Experience: Degree in Criminal Justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. Minimum of seven years of managerial and policy‑making experience in the law enforcement or contract security field, including extensive internal contacts within the local law‑enforcement community. Certificates, Licenses, Registrations: Ability to obtain a valid security license in Ohio. Computer Skills: Ability to work with reports in Excel. Experience with workforce management systems and scheduling systems preferred. Language Skills: Must have the ability to read, write, speak, and understand English. Bilingual considered a plus. Must possess excellent communication (oral and written), organizational, financial and time‑management skills, with the ability to concisely and effectively address questions while providing subject‑matter expertise on policy to ownership and management. Other Qualifications: Ability to organize and manage multiple priorities. Ability to pass pre‑employment drug screen and criminal background check. Strong qualitative and quantitative skills. Self‑starter with the ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast‑paced, high‑intensity environment while managing multiple tasks and priorities, and producing accurate results in a highly organized manner. Must maintain a working telephone number through which we can contact you. Physical Demands The position requires standing for extended periods, lifting, pushing, and/or pulling at least 50 lbs., performing foot patrols inside and outside the assigned facility, and carrying out duties in inclement weather. Salary & Benefits Base salary $47 000, plus discretionary year‑end bonus; paid vacation and personal days; medical, dental, life and AD&D insurance; optional life and AD&D insurance; paid holidays; and 401(k) match. Skills‑enhancing training and opportunities for career growth and promotion. EOE M/F/D/V #J-18808-Ljbffr