Illusion Expert

Overview Museum of Illusions is the world's largest and fastest-growing museum chain, with nearly 70 locations. We have welcomed over 20 million visitors worldwide since 2015. The museum is a visual, sensory, and educational experience designed to engage wonder and shift perspective through the science behind optical illusions. We value play, exploration, and creativity. Primary Job Duties & Responsibilities Willingness to perform the most effective role. Present a positive and professional demeanor as an ambassador for the Museum. Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum. Have a working knowledge of all museum exhibits to instruct guests and facilitate their experience, sparking curiosity and inviting them to play. Assist guests in capturing the best photographic memories. Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals). Provide tours to guests or prospective group clients as requested by management. Maintain museum standards for cleanliness throughout the museum, including the bathrooms, the retail shop, Smart Playroom, and outdoor entryway. Maintain the museum’s traffic flow; serve as an ambassador of first impressions at the reception area. Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, provide guidance, check out guests purchasing merchandise, process refunds and manage discount inquiries. Restock the retail shop with merchandise ensuring displays meet brand standards. Engage with guests in the retail shop, answer questions, suggest products. Engage with guests in the Smart Playroom as they work to solve the puzzles. Qualifications High School Diploma. 2 years of customer-facing experience highly desired. Experience in the arts, entertainment, performance or hospitality industry is a strong plus. Exceptional communication and interpersonal skills. Passion for guest engagement. Outgoing attitude. Proactive, reliable, and trustworthy. Ability to work under pressure. Significant emotional intelligence. Self-starter personality. Physical Requirements/Demands Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment. Must be able to ascend/descend flights of stairs. Must be able to bend, stoop, kneel, crawl, crouch, and squat. Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders. Must be able to lift 25 lbs. Must be able to work both indoors and outdoors. Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations. Must be able to stand for the duration of your shift. Perks and Benefits 401(k) Retirement Plan Commuter Benefit Account Employee discounts at our museums! Equal Employment Opportunity Statement Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Additional Information (in Serbian) Muzej iluzija najveći je i najbrže rastući lanac muzeja na svijetu, s više od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo više od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo vašu znatiželju i promijenilo vašu perspektivu kroz znanost koja stoji iza optičkih iluzija. Naš je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Naš korporativni tim pokretačka je snaga našeg kontinuiranog rasta, pružajući strategiju, podršku i inovacije koje osnažuju naše muzeje diljem svijeta. Pridružite nam se i pomozite oblikovati budućnost Muzeja iluzija, istovremeno ostvarujući značajan utjecaj u cijeloj našoj globalnoj organizaciji. #J-18808-Ljbffr MOI Detroit LLC