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Personal Lines Customer Service Representative

RemX

Job Description

Job Description

RemX is seeking a Personal Lines Customer Service Representative (CSR) to support a well-established insurance agency in Walnut Cove, NC. This role is perfect for someone who enjoys helping people, thrives in a detail-oriented environment, and is looking to grow in the insurance industry.

Hours : 9 am- 5 pm Monday-Friday (37.5 hour work week)

Location: Walnut Cove, NC (100% onsite)

No license yet? No problem — the company will pay for you to obtain your Property & Casualty (P&C) license!

Responsibilities

 

  • Update customer information and policy details in Epic
  • Help clients file claims in person or by phone
  • Process payments accurately
  • Share scheduled reports with the production team
  • Manage lender/lien holder paperwork for personal lines
  • Prepare policy change forms and collect signatures
  • Track returned mail and handle follow-ups
  • Keep office supplies organized and stocked
  • Send correspondence on behalf of producers
  • Process coverage updates and vehicle changes
  • Verify vehicle details during customer interactions
  • Provide ongoing support to existing policyholders
  • Redirect qualified leads to producers

Qualifications:

  • Strong communication and attention to detail
  • Prior P&C Insurance experience preferred 
  • Comfortable managing documents, forms, and client information
  • Able to work independently while supporting a team
  • Experience with Epic or similar systems is helpful
Vacancy posted 1 day ago
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