Risk Management Liability Analyst

Role Description

The Risk Management Liability Analyst serves as a key connection between Windstream employees, customers, and our Third-Party Claims Administrator (TPA). In this role, the analyst manages Third-Party Auto and General Liability claims involving physical damage and bodily injury, helping ensure each claim is handled thoroughly and efficiently. This position also plays an important part in internal investigations and partners closely with the TPA to drive claims toward timely, effective resolution.

What You’ll Do:

• Serve as the primary point of contact between Windstream employees, customers, and the Third-Party Claims Administrator.
• Oversee and facilitate Third Party Liability Claims.
• Train, review, and work with company field offices and TPA regarding data capture and meeting Windstream and TPA reporting requirements.
• Assist with internal investigations related to claims and provide necessary documentation and information to the TPA.
• Assist the TPA in concluding third-party claims effectively and efficiently.
• Participate and help coordinate Claims Roundtables and Quarterly Third-Party Claims Reviews.
• Support claim management team involving key performance indicators and increase Internal and External Net Promotor Scores.
• Production and delivery of monthly reporting to Claim Manager with occasional presentations to the field, management, or executives as needed.
• Ensure compliance with company policies and safety standards.
• Back-up for monitoring risk management email inbox and other duties as assigned.

Qualifications

• College degree and 0-3 years of professional-level experience; or 4+ years of professional-level related experience; or an equivalent combination of education and professional level related experience.
• Highly organized and proficient in time management skills.
• Excellent speaking and communication skills.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook) (Power BI and Tableau a plus).
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.
• Detail-oriented with excellent organizational skills.
• Willingness to travel occasionally up to 20%.

Requirements

• Experience in working with claim or risk management systems preferred.
• Casualty license in claims handling preferred.
• Familiarity with Third-Party claims administration processes.
• Previous experience in a risk management role.
• Will consider paralegal experience or relevant experience with litigation.

Physical Tasks

• Standing Occasionally: 0-33%
• Walking Occasionally: 0-33%
• Sitting and Stationary: Continuously: 67-100%
• Bending: Occasionally: 0-33%
• Crouching: Occasionally: 0-33%
• Carrying: Occasionally: 0-33%
• Reaching: Occasionally: 0-33%
• Lifting - Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%

Audio Visual Needs

• Hearing: Continuously: 67-100%
• Near Vision: Continuously: 67-100%
• Far Vision: Occasionally: 0-33%
• Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance

• Computer
• Printer
• Fax
• Telephone
• Basic Office Supplies
• Copier

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan