Patient Services Representative - Urgent Care

Patient Services Representative - Full-Time Position - Wakefield and Garner Locations

We’re seeking a detail-oriented and highly personable Patient Services Representative to join our team at our Garner Urgent Care. This role is vital to ensuring a seamless experience for every patient from the moment they walk through our doors.

Key Responsibilities:

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

What You Bring:

• Exceptional attention to detail and accuracy
• Commitment to delivering top-tier customer service
• Ability to thrive in a fast-paced environment while juggling multiple tasks
• Ability to build and maintain positive, effective working relationships with co-workers, providers, and patients
• At least 1 year of experience in a medical office setting is required

Schedule:

• This position works three 13-hour shifts per week. The schedule rotates weekly and some weekend work is required as part of the rotating schedule.

Benefits:

• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company-paid life insurance
• Paid Time Off program

Compensation:

• $17.50–$23.50 per hour, based on experience

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