Federal Help Desk Specialist — SLA-Driven Support
General Dynamics Information Technology
General Dynamics Information Technology is seeking a task lead to support the Federal Energy Regulatory Commission (FERC) in Washington, DC. The role involves responding to customer requests, resolving issues, and meeting service level agreements. Qualified candidates will have a Bachelor's degree or 5+ years of experience in a call center environment. Strong communication and problem-solving skills are essential. The position offers a competitive benefits package, including medical, dental, and 401(k) plans. #J-18808-Ljbffr General Dynamics Information Technology
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Federal Help Desk Specialist — SLA-Driven Support in Washington DC vacancy
- ...BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate will have a background in desktop support technologies and strong analytical skills, along with a dedication to customer service. Responsibilities...SuggestedRemote workWork from home
BayNova LLC
Alexandria, VA4 days ago $23.5 - $25.5 per hour
...Inserso is seeking a Service Desk Specialist to join the team for a rewarding... ...to provide Tier 1 support for our DOJ OJP customers in... ...experience, preferably in a Service/Help Desk or Call Center environment... ...supporting DOJ or other similar federal agencies. Physical and/or...SuggestedHourly payTemporary workWork at officeLocal areaRemote workInserso
Washington DC3 days ago- ...Help Desk Specialist I NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer's enterprise IT Service Desk and End User Support Services program... ...work effectively in a fast-paced, SLA-driven contact center environment...SuggestedFor contractorsWork at officeLocal areaImmediate startRemote workOverseasRotating shift
NetImpact Strategies
Washington DC2 days ago - ...Federal HR Technical Specialist Location: Arlington, VA, US Job ID: ATR 17795... ...consulting to federal agencies, helping them solve their most... ...a Technical Specialist to support the DEA Human Capital... ...-Collaborative, mission-driven team culture CEC is an...Suggested
Arena Technical Resources
Arlington, VA1 day ago - ApplyLogic Consulting Group, LLC is seeking a Service Desk Lead in Washington, DC, to oversee daily operations and manage a team in a... ...government setting. Key responsibilities include leading frontline support, managing ticket flow, and ensuring high-quality service in a...Suggested
- ...CELESTIAL INNOVATIONS GROUP LLC is hiring a Tier II Help Desk Computer Specialist in Washington, DC. This full-time position involves advanced troubleshooting and support for desktop and laptop systems within a federal environment. Key responsibilities include resolving...Full timeRemote workWork from homeFlexible hours
CELESTIAL INNOVATIONS GROUP LLC
Washington DC4 days ago $65.5k - $90.5k
...Seeking a highly motivated and driven Help Desk Specialist to work Onsite supporting enterprise IT for our War‑fighter customer who upholds America’s status... ...Degree BENEFITS Generous PTO/Leave Package 11 Paid Federal Holidays Medical, Dental, & Vision Plan Short-Term &...Temporary workWork at officeLocal areaRollout Systems
Bethesda, MD3 days ago- ...We are a federal IT company on a mission to make customer experience... ...artists. We work hard and support each other along the way.... ...team NOW. We are seeking a Help Desk Specialist to support enterprise IT... ...responsiveness, and adherence to SLA-driven support models. Key...Remote work
International Executive Service Corps
Falls Church, VA3 days ago - ...are seeking a customer-focused and service-driven Help Desk Specialist to provide fast, friendly, and professional Tier 1 IT support. This role is the front line of technical assistance... ...and a background investigation by the Federal government may be required to obtain an...Contract workFor contractors
Powder River Industries LLC
Washington DC3 days ago - ...Foxhole Technology, Inc is searching for a Production Support Analyst to support federal agency applications in a hybrid work environment. The position entails monitoring production applications and managing incidents while ensuring smooth operations across multiple missions...
Foxhole Technology
Arlington, VA3 days ago - ...Service Desk Operator Job Title: Service Desk Operator... ...and operations, helping organizations enhance their... ...(P1–P4) and SLA-driven response requirements... ...Application), Client, and Federal or regulated environments... ...and educate yourself to support and advance IT services...Remote workShift workNight shift
Dynanet
Washington DC1 day ago - ...Help Desk Specialist Location Falls Church, VA # of openings 2 Salary... ...(Min-Max) 00 We are a federal IT company on a mission to... ...artists. We work hard and support each other along the way. Teamwork... ..., and adherence to SLA-driven support models. Key Responsibilities...Remote work
NuAxis Innovations
Falls Church, VA1 day ago $22.28 per hour
Position Overview The Technical Support Analyst provides intermediate-... ...-based processing, or case-driven service environments. Familiarity... ...Data integrity review SLA adherence Workflow improvement... ...#J-18808-Ljbffr ASM Research, An Accenture Federal Services CompanyContract work$170k
...RIVA Solutions Inc. is seeking a Program Manager in Washington, DC for a hybrid position overseeing a federal IT service desk. The successful candidate will ensure compliance with contract requirements and manage extensive client interactions. Ideal applicants will have...Contract workRIVA Solutions
Washington DC3 days ago- ...Contract Onsite - Service Desk Manager Washington,... ...Technical Service Desk supporting a large enterprise IT managed... ...timely resolution, SLA compliance, strong... ...high-visibility, mission-driven environment. Key Responsibilities... ...Experience supporting federal, nonprofit, museum,...Contract workRemote work
Dhaka Technology Limited
Washington DC1 day ago - ...Service Desk Manager Job Locations: US-DC NetImpact Strategies... ...opportunity for a Service Desk Manager supporting a federal customer's enterprise IT... ...request management, drives SLA performance, oversees staff... ...operations. Familiarity with SLA-driven performance environments and...For contractorsLocal areaImmediate start
NetImpact Strategies
Washington DC1 day ago - ...Grant Leading Technology is seeking an Intermediate Level Application Support Specialist in East Riverdale, MD. The successful candidate will provide technical support and customer service for a federal government program, ensuring customer satisfaction in an on-site...
Jimmy Jazz
Riverdale, MD3 days ago - RIVA Solutions, Inc is seeking an experienced IT Service Desk Lead in Washington, DC to oversee daily operations of the enterprise service desk supporting a federal IT environment. The role demands strong leadership skills, expert knowledge in incident management, and a...
- ...NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC. This... ...-quality performance and compliance with federal standards. The successful candidate will... ...includes opportunities for career advancement and a supportive work environment. #J-18808-Ljbffr...
NetImpact Strategies
Washington DC1 day ago $130k - $155k
TekSynap is seeking a Service Desk Team Lead in Arlington, VA, to oversee service desk agents and ensure excellent customer service... ...of experience in service desk management, with a focus on supporting federal environments. You will coordinate training, manage...- ...in a friendly and supportive environment. Through... ...problems. Service Desk Lead We’re looking... ...operations in a ServiceNow-driven environment. In... ...escalations, and help ensure timely, high... ...in a secure Federal environment. Work... ...workflows Monitor SLA compliance for first...Temporary workWork at officeRemote work
$200k - $230k
...Forward Networks, Inc. is seeking a Senior Customer Care Engineer (Technical Support) to be a trusted advisor for Federal customers in Washington, D.C. The role focuses on resolving complex technical issues and requires an active TS/SCI with Full Scope Polygraph. Responsibilities...Forward Networks Inc
Washington DC3 days ago- ...Technology Limited is looking for a Service Desk Manager in Washington, United States, to... ...customer-focused Technical Service Desk supporting a large enterprise IT environment. The... ...requests, ensuring timely resolutions and SLA compliance. The ideal candidate will possess...
Dhaka Technology Limited
Washington DC8 hours ago $65k - $85k
...Technical Support Engineer, Associate The Technical Support Engineer... ..., and compliance with federal standards. Service Operations... ...Provide Tier 1, Tier 2, and Tier 3 Help Desk support for the DOT Drupal CMS... ...in accordance with SLA requirements. Serve as an escalation...Work experience placementLocal areaImmediate startLCG
Washington DC1 day ago- ...Job Description Job Title: Sr. Technical Business Analyst - Federal T&E SME Job Type: Full-Time Job Location:... ...legacy and modern, open-source technologies to develop, deliver and support applications for our clients while leveraging concepts of Lean,...Full timeImmediate startRemote work
Genesis Consulting
Washington DC3 days ago $100k - $140k
...Hirebridge is seeking a Help Desk Manager / Project Manager in Bethesda, MD. This position is responsible for overseeing a team providing IT support services for a federal client. The ideal candidate will manage service delivery while ensuring efficiency and high customer...Hirebridge
Bethesda, MD4 days ago- Peraton is looking for an experienced Service Desk Manager in Washington, DC, to oversee IT support operations. This role involves managing a team to deliver... ...effective communication and operational excellence within a federal government context. The ideal candidate should have...
- ...to provide advanced technical support for end-user computing environments... ...in a fast-paced, mission-driven environment. NIST SP 800-53... ...Technology, ensuring compliance with federal cybersecurity requirements,... ...systems in accordance with SLA requirements Escalate...Work at officeLocal areaRemote work
Southwind Construction Services LLC
Washington DC1 day ago $150k - $200k
...Hammerspace, Inc. is looking for a Senior Customer Support Engineer for the Federal sector in the DC Area. This role involves solving complex technical issues for our customers and ensuring their success and retention. The ideal candidate should have over 8 years of experience...Flexible hoursHammerspace
Washington DC3 days ago- ...A federal contracting recruitment firm in Washington, D.C., seeks a qualified recruiter to manage the end-to-end recruitment process for federal government contracting positions. Candidates must have a Bachelor's degree in a relevant field and at least 4 years of full-...Monday to Friday
Curnel Solutions LLC
Washington DC3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Federal Help Desk Specialist — SLA-Driven Support. Be the first to apply!
Related searches
- it technical specialist Washington DC
- remote support technician Washington DC
- junior IT service management analyst Washington DC
- personal computer support technician Washington DC
- customer support analyst Washington DC
- systems support technician Washington DC
- help desk administrator Washington DC
- decision support analyst Washington DC
- technical support assistant Washington DC
- technical analyst Washington DC