Field Service Technician

Job Description

Job Description

About Nashville Dental, Inc. (NDI)

Nashville Dental, Inc. (NDI) is a leading provider of dental supplies, equipment, and technical solutions. We partner with dental practices to ensure their offices operate smoothly and efficiently. We are seeking a dependable, customer-focused, and mechanically skilled Field Service Technician to join our growing team in the Nashville area.

Why Join the NDI Team? (Perks & Total Rewards)

We value our field technicians and provide a robust compensation and benefits package to support you:

• Competitive Pay: Up to $70,000 annual base salary paid biweekly to start.
• Comprehensive Benefits: Group medical, dental, vision, and life insurance starting the 1st of the month after 60 days.
• Retirement Security: Immediate 401(k) enrollment upon hire, with company matching and profit-sharing contributions after one year.
• Generous Paid Time Off: Start with 16 days (128 hours) of PTO annually (prorated for your first year).
• Company Vehicle & Expenses: Following an initial onboarding period (90 days), you will be assigned a company-owned service vehicle for business use and commuting, plus a company credit card for fuel and expenses.
• Gear & Tools: Company-issued cell phone, logo-branded shirts, annual uniform allowance, and tool replacement support for authorized work.
• Paid Training: Hands-on mentorship with senior technicians and manufacturer-sponsored technical development programs.

Essential Duties and Responsibilities

Equipment Installation & Repair

• Install, assemble, and configure dental equipment (chairs, delivery units, compressors, vacuums, X-ray, and sterilization systems) according to manufacturer specifications.
• Diagnose, troubleshoot, repair, and maintain a wide variety of dental systems.
• Perform preventive maintenance inspections, replace defective components, and test equipment to verify safe, optimal operation.

Customer Service & Documentation

• Provide professional, courteous service to dental practices, explaining technical recommendations clearly.
• Accurately document service calls, labor hours, parts used, and customer signatures using company systems.
• Manage vehicle parts inventory and coordinate closely with our Service Coordinator and V.P.

Safety & Vehicle Operations

• Operate company vehicles safely, maintain a valid driver's license with an acceptable MVR, and adhere to OSHA guidelines and NDI safety protocols.

Qualifications and Skills

• Education: High school diploma or equivalent required; technical, vocational, or trade school education preferred.
• Experience Required: Proven experience servicing mechanical, electrical, or electromechanical equipment.
• Preferred Backgrounds: Experience in dental/medical equipment service, HVAC, industrial maintenance, automotive repair, printer/copier service, or similar technical fields.
• Technical Aptitude: Strong mechanical/electrical troubleshooting skills with the ability to read technical manuals and wiring diagrams.
• Soft Skills: Excellent customer service, strong organizational habits, and the ability to work independently with minimal supervision.
• Physical & Legal Requirements: Ability to lift up to 50 lbs. or heavier with assistance from equipment and other team members, work in various customer environments, pass pre-employment screening and drug testing, and maintain a valid driver's license.

Nashville Dental, Inc. is a family-owned company with a long history of supporting independent dental practices across the Southeast. While our roots go back more than a century, our focus is firmly on the future — combining trusted relationships, modern solutions, and a people-first mindset.

At Nashville Dental, Inc., we believe our success comes from our employees. We value collaboration, accountability, and respect, and we take pride in building long-term relationships — with our customers and with one another. Every role here plays an important part in helping dental practices deliver quality care to their patients, and we approach our work with integrity, teamwork, and a shared commitment to doing things the right way.

Company Description

Nashville Dental, Inc. is a family-owned company with a long history of supporting independent dental practices across the Southeast. While our roots go back more than a century, our focus is firmly on the future — combining trusted relationships, modern solutions, and a people-first mindset.\r\rAt Nashville Dental, Inc., we believe our success comes from our employees. We value collaboration, accountability, and respect, and we take pride in building long-term relationships — with our customers and with one another. Every role here plays an important part in helping dental practices deliver quality care to their patients, and we approach our work with integrity, teamwork, and a shared commitment to doing things the right way.