Divisional Social Service Database & Compliance Associate

Divisional Database And Compliance Associate

LOCATION: DHQ

STATUS: FT/Non-Exempt/40hr/wkly/M-F

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION SUMMARY: The Divisional Database and Compliance Associate will oversee & support the SW Division's use of the WellSky Community Services database and other required program platforms. The position is responsible for database administration user support & training, data quality, reporting, and analytics to track client progress, evaluate program outcomes, & inform division decision-making and funding requests. This position also supports HMIS, program monitoring, and quality assurance.

RESPONSIBILITIES:

Division-Wide System Oversight

• Support Corps units and social service programs in using WellSky, HMIS, and other required database platforms to advance The Salvation Army's mission and maintain consistent data management.
• Create and manage user accounts, administer licensing, and ensure compliance with applicable state and federal guidelines.
• Recommend Divisional WellSky policies that address agency needs and state, federal, and other funder requirements.
• Coordinate required data-sharing between programs and state HMIS systems and integrate Pathway of Hope case management and other Divisional program workflows.
• Support the DSSD with program monitoring compliance reviews, and quality assurance to maintain data accuracy and program integrity.
• Participate in Territorial and National WellSky meetings, steering committees, and related subcommittees as assigned.

Training/Admin

• Plan and conduct individual and group training, workshops, and other learning events for new and current users, in person & virtually, at local, Divisional, & Territorial levels.
• Create and update training videos, desk guides, and manuals as assigned or as systems change, and communicate available training opportunities.
• Provide timely technical assistance and user consultation, promote accurate data entry and reporting accountability, and support leaders in using reporting tools.
• Assist the DSSD and Divisional Social Service team with training, related technical assistance, and administrative duties as needed.
• Travel to Corps and programs as needed and assigned.

Needs Analysis

• Assess system and training needs through use consultation, utilization reviews, data evaluation, periodic surveys, and other assessment tools; create and conduct surveys as assigned.
• Monitor data quality, investigate databases and statistical discrepancies, and work with users to resolve errors.

Application Design & Report Writing

• Implement database administrative set ups and changes; customize input screens, modules, assessments, sub-assessments, worksheets, and pick lists to meet program needs.
• Create, edit, and generate custom reports and dashboards using WellSky reporting tools, including SAP BusinessObjects, and support continuous improvement of reporting tools.
• Prepare reports for the DSSD and DSP and provide requested analytics to all departments at Divisional Headquarters.
• Coordinate data collection, analysis, and monthly, quarterly, and annual impact reporting with Corps, programs, and Divisions, including funder reports and The Salvation Army's National Statistical System reporting for outcome evaluation.
• Support the DSSD in maximizing WellSky to track client progress and program performance outcomes, measure service impact, and provide data for fundraising requests and proposals.
• Become familiar with funder databases as needed and assist program staff in generating required report from those systems.

Admin Support

• Maintain supervisor's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel as requested.
• Assists in the development of presentations using PowerPoint and Excel.
• Oversee special projects for the department, and as needed.
• Maintains staff confidence and protects operations by keeping information confidential
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Reconciles business travel and expenses account in keeping with Finance Department standards.
• Welcomes guests and customers by greeting them, in person or on the telephone, answering or directing inquiries.

Seasonal

• Provide administrative and operational support to the DSSD, including, but not limited to, assisting with seasonal assistance programs and projects, supporting Corps with TSAMM Angel Tree campaign setup, and supporting seasonal social service programming in WellSky Community Services to ensure data quality for migrating between the databases to ensure accurate divisional financial reporting.
• Other duties as assigned as related to the position of Divisional Social Service Database and Compliance Associate.

Physical Requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications

Education: Bachelors or better in Computer Science or related field.

Licenses & Certifications: Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salvation Army Western Territory