Instant Issuance & Digital Wallet Strategy Lead- Sr Product Mgr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Own the strategy, roadmap, and business performance for Consumer Credit Card Instant Issuance and Digital Wallet capabilities, driving adoption, activation, engagement, and client satisfaction across the cardholder lifecycle.

• Lead product development and lifecycle management for digital card access, wallet provisioning, onboarding, activation, and first-spend experiences, from concept through delivery and ongoing optimization.

• Partner across Technology, Operations, Digital, Payments, Risk, Fraud, Marketing, and Servicing teams to deliver integrated, client-centric payment experiences and achieve business objectives.

• Monitor and optimize product performance through analytics, KPIs, and client insights, leveraging data to identify opportunities, measure outcomes, and improve client engagement and operational efficiency.

• Drive client experience and journey enhancements by identifying friction points, incorporating client feedback, and implementing solutions that simplify and strengthen digital payment interactions.

• Conduct market intelligence and competitive analysis to identify emerging payment technologies, digital wallet innovations, and strategic opportunities that enhance competitive positioning and future growth.

• Develop executive recommendations and strategic communications that inform investment decisions, roadmap priorities, product performance, and business outcomes for senior leadership.

• Ensure strong governance, risk management, and regulatory compliance by partnering with Risk, Compliance, Legal, Fraud, and Control organizations throughout the product lifecycle.

Required Qualifications:

• 7+ years of experience in product strategy, digital product management, payments, consumer banking, credit cards, digital wallets, or financial services.

• Demonstrated experience leading complex cross-functional initiatives involving technology, operations, risk, fraud, and customer experience.

• Strong understanding of digital payments, tokenization, mobile wallets, card issuance, activation strategies, and digital client experiences.

• Proven ability to develop business cases, influence executive leadership, and translate strategy into measurable business outcomes.

• Experience leveraging data, analytics, and market insights to drive product decisions and investment priorities.

• Exceptional communication, presentation, and stakeholder management skills.

Skills:

• Collaboration

• Executive Presence

• Oral Communications

• Presentation Skills

• Problem Solving

• Attention to Detail

• Continuous Improvement

• Influence

• Product Management

• Strategic Thinking

• Business Analytics

• Innovative Thinking

• Market Analysis

• Process Management

• Reporting

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 175 Federal St - FEDERAL STREET BC (MA5102), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$116,600.00 - $174,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.