Community Resource Specialist

At ChangeLine , we believe communities are strongest when people come together to rethink, redesign, and rebuild to solve complex health and social challenges. That belief is at the heart of who we are and what we do. Prism Community Collective, an initiative of ChangeLine,  is rooted in this same belief and dedicated to supporting the LGBTQ+ community through connection, advocacy, and access to care.   

Prism Community Collective works alongside community partners to create safe spaces, strengthen resources, and provide critical support. Our mission goes beyond providing services. We're here to offer connection, healing, and growth, especially for those impacted by the tragedy at Club Q.

We're looking for a passionate, resourceful, and people-centered Community Resource Specialist to join our team onsite in Colorado Springs. In this role, you'll provide peer support, trauma-informed case management, and resource navigation through clinical providers, community organizations, and the LGBTQ+ community, while supporting  programs and gatherings that foster healing and connection.

If you’re someone who loves solutions, building relationships, and meaningful impact, keep reading, this role is for you!

Though the community and organizational partners standing up for this initiative are working to ensure the center’s sustainability beyond current funding. This is currently a time limited grant funded position funded through the Anti-Terrorism Emergency Assistance Program (AEAP), with direct supervision by Prism’s Program and Outreach Director until November 30, 2027.

Who You Are

• Natural Navigator. You're comfortable figuring things out as you go. When there's no clear path, you find a way forward and create clarity along the way. 
• Creative Pathfinder: You know how to track down answers, connect the dots, and make things happen, even when resources aren't obvious or readily available. 
• Trusted Advocate. You connect with people in ways that build trust and inspire action. Whether you’re facilitating a meeting, leading a conversation, or helping others find their voice, you build authentic relationships with professionalism and respect.
• Community Builder. You lead with advocacy and support to bring people together and build meaningful professional relationships and partnerships. You love facilitating connections, hosting events, gatherings, and creating spaces where others feel supported, seen, and valued.
• Go-Getter. You don’t wait for things to happen; you make them happen!When something doesn't exist, you find a way to build it! Taking care of others and ensuring the right resources are in place and easy to find is what drives you every day.

What You’ll Do
Case Management & Resource Navigation

• Manage a caseload of clients and help them access services such as mental health care, behavioral health services, housing, transportation, food support, and other essential resources.
• Provide trauma-informed peer support and case management for individuals impacted by the Club Q tragedy.
• Conduct intakes, screenings, and ongoing case documentation to develop accurate and responsive individualized support plans.
• Serve as a trusted advocate and liaison as clients navigate complex systems and services.
• Monitor service access and follow up with clients and providers to ensure support remains consistent and effective.
• Identify culturally competent and LGBTQ+ affirming providers and resources across the community.
• Maintain up-to-date knowledge of available services and programs.
• Work closely with clinical and social service providers to reduce barriers and streamline referrals.
• Maintain accurate documentation and case records in alignment with ethical standards, grant requirements, and best practices.

Community Partnerships & Connection

• Develop and maintain strong relationships with healthcare providers, community organizations, and service partners.
• Serve as a key liaison between providers and individuals seeking services.
• Support training, technical assistance, and collaboration with partners to expand their capacity to serve LGBTQ+ individuals and Club Q survivors.
• Work with the Health Equity team to identify service gaps and strengthen community support systems.
• Facilitate support groups, community gatherings, and programs that promote healing and connection.
• Assist with outreach events, tabling opportunities, and other initiatives that increase awareness and access to services.
• Support special projects and community initiatives that strengthen the mission of Prism Community Collective.

What We’re Looking For

• Bachelor’s degree or four years of experience in social services or a related field, or an equivalent combination of education and experience.
• At least two years of experience in direct service, peer support, program coordination, or customer-facing support roles.
• Minimum two years of experience working with the LGBTQ+ community, with an understanding of the unique barriers to care that community members may face.
• Experience working with community-based organizations, local providers, or social service systems.
• Ability to build strong relationships with individuals from diverse cultural backgrounds.
• High emotional intelligence and the ability to navigate sensitive, trauma-related situations with professionalism and empathy.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Commitment to trauma-informed care and harm-reduction approaches.
• A passion for advancing equity and addressing systemic barriers faced by marginalized communities.
• Peer Support Specialist certification preferred; training and certification support available if needed.

Culture & Benefits

• We take our work seriously, but we laugh hard, celebrate big, and we’re not afraid to challenge the status quo.
• Our culture blends heart, strategy, humor, and values your ideas, input, and well-being .
• Salary range for this full-time position is $50,000 - $63,000 / annually depending on experience.
• Medical, Dental, Vision; 401(k)
• Generous vacation and sick time; flexible schedule.
• Life insurance, Short- & Long-Term Disability.

Don't meet every single requirement? We're committed to building a diverse, inclusive, and authentic workforce. Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

ChangeLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.