IT Help Desk Specialist

Why Russell Cellular?
Since 1993, Russell Cellular has grown into one of the nation's largest Verizon Authorized Retailers, serving customers through hundreds of locations across the country. We are committed to developing our people, supporting our communities, and creating opportunities for employees to grow personally and professionally. As an IT Helpdesk Specialist, you will practice Russell Cellular’s core values of Integrity, Expertise, Initiative and Service and will live out our brand foundation of Care for Every Person with your team, customers and members of the communities in which we do business.

Compensation
Compensation for this position starts at $15.00/hr

Benefits
Eligible employees may have access to:

• Medical, dental, vision, and life insurance benefits.
• 401(k) with employer matching opportunities.
• Paid time off, paid sick leave, and company holidays.
• Employee Assistance Program (EAP).
• Verizon discounts, sales contests, and performance incentives.
• Career development, advancement opportunities, and paid training.
• Same day pay options.

What will you do in your role?

• Perform remote assistance to resolve computer issues
• Use a ticket system for call notes and problem tracking
• Setup and configure printers, computers, laptops, broadband modems and basic routers
• Return customer calls in a timely manner
• Manage daily, weekly or monthly goals set by management
• Troubleshoot computer and printer issues on-site in the Corporate Office
• Pack equipment for shipment to retail locations
• Unpack and receive equipment shipped from retail locations
• Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
• Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

• High School Diploma or GED required
• Experience troubleshooting computer software and hardware issues
• Must be able to lift 30 lbs.
• Experience troubleshooting internet, wireless and wired network connections
• Basic understanding of networking a plus
• Ability to troubleshoot a problem until it is resolved
• Ability to meet deadlines
• Willingness to learn and take on new responsibilities
• Excellent telephone customer service skills
• Strong problem solving and organizational skills
• Close attention to detail and strong analytical skills
• Interpersonal, verbal, and communication skills are essential
• Ability to work independently and multi-task in order to achieve Corporate Office goals
• Positive attitude and pleasant demeanor
• Professional appearance
• Team player

Russell Cellular has grown into a trusted Verizon Authorized Retailer driven by a passion for service and people. For more than three decades, Russell Cellular has remained committed to building strong relationships with customers, supporting team member growth, and making a positive impact in the communities we serve.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer: Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Evergreen Posting Notice: This is an evergreen position. Russell Cellular continuously seeks talented and customer-focused individuals to join our team. Applications for this role may be considered for current openings as well as future opportunities within the designated market. While a position may not be immediately available at the time of application, qualified candidates may be contacted as business needs arise. Employment opportunities and hiring timelines may vary by location and are subject to changing business needs.