Associate Director, Lab Operations

Job Description

Job Description

RESPONSIBILITIES:

• Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
• Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
• Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
• Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.
• Ensure clear communication across the team and stakeholders.
• Partner with the Research Manager to build the WHOOP Labs brand across the organization.  
• Reports to the Director of Human Subjects Research

• 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
• 2+ years of experience managing a team
• Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
• Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
• Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
• Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment 
• Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.
• Strong organizational, communication, and documentation skills.
• Passion for health, wellness, and WHOOP’s mission.