Technical Program Manager-Health & Wellness

The Technical Program Manager (TPM) will lead strategic initiatives that use technology customer insight and behavioral science to help John Hancock Insurance create more engaging health and wellness experiences. Partnering with Marketing Distribution product owners experience teams and technology leaders the TPM will translate business goals and customer needs into coordinated delivery plans across the life insurance value chain. This role will connect campaign engagement product and platform capabilities; guide development testing implementation and business readiness; and ensure solutions deliver measurable customer and business outcomes on schedule within budget and in accordance with regulatory and risk commitments.

Position Responsibilities:

Initiative management:

Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities from initiation and delivery through implementation stabilization and post-launch support across policyholder producer and operations journeys.

Initiative Delivery:

Responsible and accountable for all aspects of technology delivery including initiation planning execution monitoring and control closure and post-initiative evaluation to meet scope budget schedule regulatory operational-readiness and customer commitments.

Technical expertise:

Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery

Cross-functional leadership:

Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management: Identifying and mitigating technical risks that could impact project success

Value Creation:

Works closely with Business Initiative lead to build schedule milestones goals and scope by aligning and incorporating technology aspects from components solutions feasibility and delivery.

People & Culture:

Foster a culture of innovation collaboration while actively driving alignment and productivity for aligned Team

Required Qualifications:

• Bachelors degree or higher in computer science information systems business administration or related field.
• 3-5 years of technical program management expertise in related field
• 3 years delivering technology solutions in the life insurance industry (required) with direct exposure to marketing and distribution areas and downstream capabilities (preferred).
• 3 years experience in the health wellness and/or behavioral insurance markets and related product development distribution or marketing
• Familiarity with life annuity or health (L&AH) insurance-related regulatory and business concepts and the operational cadence of product changes and partnerships
• Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)
• Understanding of Agile metrics scrum and similar agile methodology to track progress measure team performance and identify areas of improvement
• Working knowledge of the data integration and platform capabilities required for AI solutions including secure access to approved enterprise data data quality and lineage retrieval-augmented generation API integration prompt and model versioning evaluation frameworks observability and production monitoring.
• Proven track record of delivering complex and large-scale IT solutions including modernization and integration work (APIs data pipelines) in regulated environments.
• Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.
• Experience with test governance (test-driven development (TDD) parallel testing defect triage with business SMEs and sign-off processes).
• Excellent communication presentation and interpersonal skills with the ability to influence and negotiate with peers and leaders.
• Strong strategic thinking problem-solving and decision-making skills with the ability to balance short-term and long-term objectives and trade-offs.
• Highly adaptable flexible and resilient with the ability to thrive in a dynamic and fast-paced environment.

Preferred Qualifications:

• Excellent organizational and problem-solving abilities to manage through creative tension
• Influencing and execution the work without direct management of resources
• Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities options and execution
• Comfortable with leading communications including presentations to senior leadership sponsors and stakeholders for business cases and roadmaps
• Learns constantly from both success and failure and remains open to change/continuous improvement.
• Responds well to ambiguity and works efficiently to clarify situations and outcomes
• Experience partnering with Marketing and Distribution business areas to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
• Ability to design and manage integrations across a technology ecosystem (product/rate data sources rules engines document generation e-signature CRM/portal case management) including API contracts versioning and backward compatibility.
• Ability to drive non-functional requirements for platform specifications (user experience high availability resiliency observability and data privacy/security for producer/customer data).
• Excellent problem-solving organizational analytical and critical thinking skills including high discretion/judgment in decision making
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Recognized as an expert within IT specialty and/or business and broader organization with broad-based expertise across area and related functions
• Ability to interact professionally with all organizational levels
• Ability to partner with business and technology leaders to identify and prioritize AI opportunities across quoting and illustration application intake underwriting and new business policy issue and delivery in-force servicing producer support customer service claims and operations while defining success measures controls and adoption plans.
• Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non-labor expenses
• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business (e.g. illustration turnaround time quote-to-apply conversion straight-through processing).
• Ability to identify and manage risks associated with initiative delivery and team dynamics including product launch timelines regulatory deadlines and producer-impacting changes.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Boston Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$92475.00 USD - $160290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement .

Company: John Hancock Life Insurance Company (U.S.A.)

Required Experience:

IC