Adoption Specialist

Job Description

Job Description

Adoption Specialist

$17.63/hour Full-Time

Thursday - Tuesday 9:30 a.m.- 6:30 p.m

Benefits: Medical, Dental, Vision, SIMPLE IRA, and First Stop Health

Required: Two years of customer service experience.

Preferred: Two years of customer service experience, and experience working in a shelter setting.

General

The Adoption Specialist is responsible for interfacing with prospective adopters to assist in matching them to an animal to join their family. The Adoption Specialist position represents Animal Friends Alliance in a professional and courteous manner and provides quality customer service at all adoption locations. This includes educating and training prospective adopters about the adoption process and animal care. This position requires learning a wide range of policies and procedures, as well as the ability to enter complete and accurate data into our computer system.

,

Major Duties and Responsibilities:

• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Cultivates positive client relationships to develop rapport and insight for pairing animals with loving homes.
• Facilitates client/animal interaction to ensure a safe, pleasant adoption experience.
• Educates clients on the adoption process, including explaining and having meaningful conversations about the adoption questionnaire, adoption contract, medical history, and any other paperwork that needs to be covered with clients.
• Conducts pet adoption counseling and facilitates adoptions.
• Completes pet adoptions, ensuring all transaction paperwork and computer records are complete and accurate.
• Observes interactions between prospective adopters and animals to aid in ensuring successful placements.
• Provides quality in-person, online, and telephonic adoption support.
• Educates clients on responsible animal guardianship, animal care, and local ordinances.
• Ensures that the morning/closing checklists are done accurately and completed as assigned.
• Takes appropriate photos and videos of adoptable animals and creates biographies for them.
• Solicits adoptions online, in person and through other applicable means.
• Works at adoption locations including off-site adoption partners, mobile adoptions, cattery adoptions, and at the shelter of Animal Friends Alliance.
• Supports and assists Adoption Program Supervisor and Adoptions Program Manager with events and tasks as requested
• Cleans and performs related housekeeping duties.

Other Duties:

• Completes appropriate cleaning for disease control in public areas daily, and ongoing throughout the day.
• Encourages donations from clients, and assists with any donations being made, whether monetary or in-kind.
• Performs liaison duties as needed.
• Duties as assigned

,

Organization Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
• Learns basic duties of other departments, and supports other departments and staff.
• Monitors, supports, motivates, and accredits volunteers and their work.
• Understands and operates by Animal Friends Alliance’s core values.
• Regular and timely presence onsite.

Work Environment:

• Work performed in an animal shelter setting
• Prospective for exposure to zoonotic diseases and cleaning chemicals.
• Prospective for exposure to dangerous and fractious animals.
• Prospective exposure to high noise levels when in the kennel area.
• Prospective for animal bites and scratches while handling animals.

Unusual Demands:

• Work is subject to frequent interruptions.
• Employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work.

Requirements

Education/Experience:

Education

• Required: High school diploma or equivalent.
• Preferred: Associates or Bachelors degree from an accredited university.

Experience:

• Required: Two years of customer service experience.
• Preferred: Two years of customer service experience, and experience working in a shelter setting.

Miscellaneous

• Valid Driver’s License: Required
• Sincere interest in Animal Friends Alliance’s mission & vision

We are an Animal Welfare organization in NOCO. We offer animal adoption services, public spay/neuter and vaccine clinic, TNR program, canine behavioral services, and general education.

Company Description

We are an Animal Welfare organization in NOCO. We offer animal adoption services, public spay/neuter and vaccine clinic, TNR program, canine behavioral services, and general education.