Water Damage Restoration Technician

Job Description

Job Description

RestoreCore is a family-owned and operated disaster restoration company committed to delivering high-quality restoration services to commercial and residential clients. Our diverse and dedicated team helps customers recover from property damage with professionalism, urgency, and care.

Why RestoreCore? We’re glad you asked!

• Career development opportunities with a growing restoration company
• A structured onboarding plan designed to set you up for success
• Opportunities to expand your restoration knowledge and industry certifications
• A supportive, team-oriented work environment

The Role

As a Water Restoration Technician, you will respond to properties affected by water damage and help prevent further damage through extraction, drying, demolition, cleaning, and restoration services. This is a hands-on role that requires urgency, attention to detail, and professional communication with customers experiencing unexpected property damage.

Responsibilities

Emergency Response

• Respond promptly to water damage emergencies.
• Evaluate affected areas and assist in determining the equipment, labor, and resources required.
• Help stabilize properties and prevent additional damage.

Water Mitigation

• Perform water extraction, structural drying, and dehumidification services according to industry standards.
• Set up, monitor, reposition, and remove air movers, dehumidifiers, and other drying equipment.
• Remove damaged flooring, drywall, insulation, and other affected building materials as directed.
• Apply antimicrobial treatments when appropriate.
• Clean and prepare affected areas for restoration.

Damage Assessment

• Inspect water-damaged properties and identify affected structural materials and contents.
• Take moisture readings and monitor drying progress using industry-standard equipment.
• Document damage and completed work through photographs, diagrams, moisture logs, and written notes.

Customer Communication

• Communicate professionally with property owners and occupants throughout the mitigation process.
• Explain the work being performed and provide updates on project progress.
• Address customer questions or concerns and refer project-specific issues to the appropriate manager.

Documentation and Reporting

• Maintain accurate project records, including time logs, moisture readings, photographs, equipment logs, expense reports, and customer communication.
• Provide timely project updates to the Emergency Services Project Manager.
• Ensure all required documentation is complete and submitted accurately.

Equipment Maintenance

• Properly operate, clean, maintain, and store restoration equipment and tools.
• Report damaged or malfunctioning equipment to a supervisor.
• Keep company vehicles, work areas, and equipment organized.

Safety Compliance

• Follow all RestoreCore and OSHA safety policies.
• Use required personal protective equipment and follow proper containment procedures.
• Participate in safety training and remain current on applicable industry standards.

Qualifications

• High school diploma or equivalent.
• One to two years of water mitigation or restoration experience preferred.
• IICRC Water Restoration Technician certification is a plus.
• Familiarity with water extraction, moisture detection, structural drying, and demolition practices.
• Ability to lift at least 50 pounds and perform physically demanding work.
• Strong verbal and written communication skills.
• Basic knowledge of construction materials and repair techniques.
• Valid driver’s license and clean driving record.
• Willingness to participate in an on-call rotation and respond to after-hours emergencies.

Working Conditions

• Work is performed in residential and commercial properties affected by water damage.
• This position requires indoor and outdoor work in varying weather and environmental conditions.
• Exposure to water, moisture, dust, fumes, odors, noise, and damaged building materials is common.
• Evening, weekend, holiday, and after-hours work may be required as part of the on-call rotation.

RestoreCore is an Equal Opportunity Employer dedicated to providing fair employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other status protected by applicable law. We are committed to creating an inclusive and respectful work environment for everyone.

Please note: We kindly request that third-party agencies refrain from contacting us regarding this position. We are focused on building direct relationships with prospective candidates and prefer to manage the recruitment process internally. Thank you for your cooperation.

RestoreCore is a family-owned and operated disaster restoration company serving residential and commercial customers across the Mid-Atlantic region. Our team specializes in water, fire, mold, and property damage restoration, helping customers recover quickly when the unexpected happens.

Company Description

RestoreCore is a family-owned and operated disaster restoration company serving residential and commercial customers across the Mid-Atlantic region. Our team specializes in water, fire, mold, and property damage restoration, helping customers recover quickly when the unexpected happens.