Customer Quality Engineer

Customer Quality Engineer

The Quality Engineer will support and investigate customer quality problem investigations. They will also provide statistical information as well as accurate reporting to promote quality improvement.

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes.
• Contain and control issues relating to quality on the manufacturing floor
• Perform compliance and system effectiveness audits to insure adherence to company policies, procedures and customer requirements.
• Organize and present data to management for decision making.
• Prepares reports by collecting, analyzing, and summarizing data; making recommendations.
• Works in a team environment centered on structured problem solving processes.
• Identifies and resolve problems, make process improvements and respond to internal and external customer inquiries regarding quality issues in such a manner to prevent recurrence.
• Participate in technical discussions with Supplier, Internal and Customers.
• Contributes to team effort by accomplishing related results as needed.
• Train associates in both theory and application of quality tools such as statistics, inspection methods, problem solving, process analysis and improvement.
• Implement kaizens to improve quality metrics and to promote the continuous improvements of the manufacturing process
• Utilize quality tools to implement Corrective Actions to avoid the reoccurrence of quality issues
• Work with Engineering and Manufacturing in implementing customer requirements, quality standards, process requirements and measurable.
• Review, develop, document and establish QC/QA procedures

Essential Skills and Experience:

• 2 years of experience in a Quality Assurance or engineering role
• Demonstrated ability to create and teach manufacturing processes, theories, and procedures
• Understand PFMEA, Statistical probability, and root cause analysis
• Demonstrated problem solving experience in an engineering role
• Knowledge of manufacturing methods and procedures
• Excellent computer skills working knowledge of Word, Excel, and PowerPoint

Bachelors of Science in Engineering or related field

Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Must maintain an acceptable attendance record.

Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.