Flat Rate Technician

Job Description

Job Description

Position Title:

Flat Rate Technician

Job Code:

FLATRATE

Department:

Service

Department #:

0347

Reports To:

Service Manager/Service & Parts Director

FLSA Status:

Exempt

Looking for an experienced Flat Rate Technician to join our dealership- Jeep 24 in Brockton

Position Summary:

The Automotive Technician is responsible for the actual service and /or repair of vehicles assigned to them by service management or their designated representatives. Repairs must be done in accordance with factory and dealership specifications and time standards. Ensures that repairs are performed correctly and efficiently and that the dealership’s service department maintains a consistently high level of safety and customer satisfaction that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.

The Flat Rate Technician will be held accountable to:

1. Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
2. Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
3. Set a professional standard that always reflects favorably on Route 24 Auto Group.
4. Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.

Principal Duties and Responsibilities:

• Properly complete the service and/or repairs for which the technician is trained as assigned by management or their designated representative.
• Complete all work according to the applicable safety requirements and published procedures by manufacturer and dealership.
• Notifies management of any additional repairs needed.
• Notifies management of any difficulties or problems that may prevent a quality job from being performed or cause a change in the promised time.
• Properly use the special tools and equipment provided by the service department.
• Produce quality work that evidence excellence resulting in scores at or above the district average as measured by monthly manufacturer customer satisfaction reporting.
• Ensure that customer vehicles you work on are returned to consumer cleaner than they were prior to being serviced.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Achieve or exceed production schedules and individual efficiency benchmark set by management.
• Provide proper documentation, use of troubleshooting sheets and recording of proper detailed cause and correction on every repair order as required by management.
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received Maintains and wears all required safety and health personal protective equipment in the manner recommended by the equipment manufacturer.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Conduct yourself in a professional manner while at work. Treat your co-workers and managers with dignity and respect.
• Conduct yourself professionally while in the workplace
• Treat each customer and co-worker with kindness and respect
• Other tasks as assigned

Certificates/Licenses:

• ASE Certification
• Manufacturer Recommended Certification and Training
• Valid driver’s license with acceptable driving record

Qualifications

• ASE certifications are ideal
• CDJR experience preferred but not necessary
• Strong teamwork skills
• Willing to submit to a pre-employment screening and background check
• Must have a valid driver's license with a clean record

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

Physical Demands:

HEAVY (requires lifting 100 lbs., with frequent carrying of up to 50 lbs.) ___X__

Supervisor: Service Manager or Service & Parts Director

Positions Supervised: None

Rev 06-2022

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).