Customer Service Representative

Job Description

Job Description

We are seeking a motivated and customer-focused Customer Service Professional ! The ideal candidate will have excellent communication skills, strong computer proficiency, and the ability to deliver exceptional customer service while managing multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Build and maintain positive relationships with customers by providing outstanding service.
• Process customer orders, inquiries, and complaints accurately and efficiently.
• Maintain accurate customer records using ERP and CRM systems.
• Prepare reports, correspondence, and documentation using Microsoft Office applications.
• Coordinate with internal departments to resolve customer issues and ensure customer satisfaction.
• Follow up on customer requests and ensure timely resolution.
• Perform general administrative and data entry tasks as required.

Qualifications

• High school diploma or equivalent; additional education is an advantage.
• Previous experience in customer service or a similar role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Experience working with ERP and CRM systems.
• Strong computer skills with the ability to quickly learn new software applications.
• Excellent organizational skills with attention to detail.
• Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
• Positive attitude, reliability, and a strong commitment to customer satisfaction.

Benefits:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

LHH | Privacy Policy

View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.

Pay Details: $21.00 to $23.00 per hour

Search managed by: Michelle Schiller

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.