General Manager

General Manager - AIM Companies

The General Manager is responsible for the overall leadership, growth, and profitability of the Compressed Air Division. This executive leader has full responsibility for the division's profit and loss (P&L), strategic direction, sales performance, service operations, customer satisfaction, and operational excellence. The General Manager partners with executive leadership to develop and execute business strategies that drive sustainable revenue growth, improve profitability, and strengthen the division's market position.

Reporting directly to the General Manager are the Regional Sales Manager, Regional Service Manager, Regional Operations Manager and Finance. The General Manager provides leadership that aligns sales, service, operations, and finance to achieve business objectives while fostering a high-performance, customer-focused culture.

Key responsibilities include:

• Providing overall leadership and strategic direction for the Compressed Air Division.
• Developing and executing annual business plans that support revenue growth, profitability, and market expansion.
• Identifying new market opportunities, strategic partnerships, and acquisition opportunities where appropriate.
• Building a culture focused on safety, accountability, continuous improvement, and exceptional customer service.
• Ensuring alignment between divisional goals and corporate strategic initiatives.

• Maintaining full accountability for the division's financial performance, including revenue, gross margin, operating expenses, EBITDA, and cash flow.
• Developing and managing annual operating budgets, forecasts, and capital expenditure plans.
• Monitoring key financial metrics and implementing corrective actions to achieve profitability targets.
• Driving initiatives that improve operational efficiencies, productivity, pricing strategies, and overall business performance.
• Presenting financial results, forecasts, and strategic recommendations to executive leadership.

• Providing strategic leadership and direction to the Regional Sales Manager to achieve revenue and profitability objectives.
• Establishing sales goals, territory strategies, pricing initiatives, and growth plans across equipment, service, rentals, parts, and aftermarket offerings.
• Supporting the development of key customer relationships and participating in executive-level customer meetings when appropriate.
• Reviewing major quotations, contracts, and pricing strategies to ensure alignment with profitability goals.
• Monitoring sales performance metrics and coaching leaders to improve pipeline development, conversion rates, and customer retention.

• Overseeing all operational functions including service, parts, warehouse, field service, rentals, and administrative operations.
• Ensuring operational efficiency while maintaining high levels of customer satisfaction and service responsiveness.
• Driving continuous improvement initiatives that enhance productivity, quality, inventory management, and cost control.
• Ensuring service operations maximize technician utilization, response times, and first-time fix rates.
• Collaborating with operations leaders to optimize staffing, scheduling, fleet utilization, and resource planning.

• Championing a customer-first culture focused on responsiveness, reliability, and long-term partnerships.
• Maintaining relationships with strategic customers and key accounts.
• Resolving significant customer issues while identifying opportunities to strengthen customer loyalty.
• Monitoring customer satisfaction metrics and implementing continuous improvement initiatives.

• Recruiting, developing, and retaining high-performing leaders throughout the division.
• Coaching and mentoring department managers while promoting accountability and leadership development.
• Conducting regular business reviews, establishing performance expectations, and ensuring alignment with company values.
• Partnering with Human Resources on workforce planning, succession planning, employee engagement, and organizational development.

• Establishing and monitoring key performance indicators (KPIs) across sales, service, operations, and financial performance.
• Ensuring compliance with company policies, safety regulations, environmental requirements, and industry standards.
• Promoting Lean, continuous improvement, and best practices throughout the division.
• Driving operational consistency across all branch locations within the division.

Qualifications include:

• Bachelor degree in Business, Engineering, Industrial Technology, or a related field preferred.
• 10+ years of progressive leadership experience in industrial distribution, compressed air systems, rotating equipment, manufacturing, or a related industry.
• Demonstrated success leading multi-functional business operations with full P&L responsibility.
• Experience leading sales, service, operations, and financial performance within a service-oriented industrial business.
• Strong understanding of industrial equipment sales, aftermarket service, maintenance contracts, and customer lifecycle management.
• Proven ability to develop leaders and build high-performing teams.
• Strong financial acumen with experience managing budgets, forecasting, pricing strategies, and profitability improvement initiatives.
• Excellent strategic planning, communication, negotiation, and decision-making skills.
• Ability to build strong relationships with customers, employees, suppliers, and executive leadership.
• Proficiency with ERP, CRM, and business intelligence reporting systems.
• Ability to travel approximately 20–25% to support branch locations, customers, and industry events.

Success in this role will be measured by:

• Achievement of revenue, gross margin, EBITDA, and operating income targets.
• Growth in equipment sales, service revenue, parts sales, and recurring maintenance agreements.
• Customer retention, satisfaction, and Net Promoter Score (NPS) improvements.
• Technician utilization, service response times, and operational efficiency metrics.
• Employee engagement, leadership development, and talent retention.
• Safety performance and regulatory compliance.
• Successful execution of strategic growth initiatives and continuous improvement programs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.