Client Services Specialist

Job Description

Job Description

Description:

This is a key position in a small, fast-paced, and friendly financial planning office. Work independently and on a team to perform administrative support for financial advisors. The work is primarily back-office assistance and could include client-facing support. This is a part-time position. This position is 100% in person in our Cranston office and can lead to a full-time opportunity for the right candidate.

Responsibilities:

Client Care

·        Review, prepare documents and update client information as needed for client review meetings

·        Manage and resolve client service problems

·        Perform other allowable duties as assigned by the financial advisor(s)

·        Set up and maintain client management system

·        Call clients or prospects to set up meetings or appointments

·        Assist with coordination of client appreciation events and seminars

·        Assist with client mailings

Business Processing

·        Work with home office to ensure accurate account setup and resolve issues

·        Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

·        Maintain files and records in accordance with the records retention policy

Qualifications:

Must haves

·        Strong analytical, verbal communication, and writing skills

·        Strong attention to detail, positive attitude and desire to learn

·        An interest in financial planning, client service and investment management

·        Proficiency in MS Word, MS Excel, and the ability to learn financial planning software

·        Ability to work independently

·        Ability to adhere to rules and regulations required by advisors, Ameriprise Financial, and FINRA (Financial Industry Regulation Authority)

·        High School Diploma, or equivalent

Nice to Haves

·        Bachelor’s Degree

·        Series 7 and 66

Job Type: Part-time

Pay Rate:  $55,000 - $60,000

Please include a cover letter as part of your application packet. There are three reasons why we require a cover letter as part of the application process: a. This is a writing job. While writing eloquent prose is not necessarily a part of the job, stringing 8-12 sentences into 2-3 coherent paragraphs absolutely is part of the job. b. Following instructions from our clients is critical to our success. If you can’t follow these instructions, we will probably not be a fit. c. The cover letter will give you the opportunity to express ideas not easily conveyed on your resume. Please address all of the following topics. Applications submitted without a cover letter addressing all of these topics will not be considered:

• Describe your current work situation and why you are applying for this role.
• What interested you in this role?
• What specific skills do you possess that will help you succeed?
• Describe your experience that relates to this position. 
• Confirm you saw the pay rate for this position and that it meets your expectations. 
• Why should we hire you.