Customer Support Associate

We're United Cargo Management, but you can call us UCM. Since 1987, we've been helping companies around the world ship their products – whether it's by planes, trains, ships, or trucks. As a 3rd party Logistics Company, we work with agents, transportation companies, and customers around the globe to ensure the smooth delivery of every shipment from start to finish. We're a growing industry leader in the logistics field and we're looking for bright, capable leaders to join our team to help us continue seeing our vision and mission through. We are headquartered in Southern California with branch offices in the US, China & Canada. We are a FMC-OTI, CTPAT, CNS-IATA, TSA/IAC Company. Today, the company provides services to/from countries in Asia, Europe and South America. NVOCC Import Coordinator New York, U.S.A. Job Description Only Candidates with Freight Forwarding Experience will be Considered! Pay is $45,000 to $55,000 DOE with full medical benefits, and a simple IRA w/matching up to 3 percent. This position is for local residents only. Visa / sponsorship not available. Data Entry of Import Operations Send pre-alerts, arrival notices, invoices, and other notifications as needed to customer. Liaise with Customs broker and ensure timely entry and release with U.S. Customs. Arrange trucking as needed to ensure deliveries are on time. Ensure compliance with all of UCM's standard operating procedures. Any additional duties as required by your supervisor/manager. Mailing Address 141-07 20th Ave, Suite 601, Whitestone, NY 11357 Job Requirements Ability to multi-task. Team Player. Attention to Detail. Experience in Freight forwarding required. Experience with FreightStream or iLogisys software is a plus. Customer Support Associate New York, U.S.A. Job Description Full Health Insurance & retirement account matching after 3 month probation. This position is for local residents only. Visa / sponsorship not available. We're looking to expand our team by adding to our customer support area in our New York branch office. At the moment, we're hiring for our Customer Support Associate role, who will be at the frontline of providing service and assurance for our customers. While this is an entry-level role, at UCM we empower our associates to grow professionally. We look to provide a rewarding career to help you achieve your full potential while also providing competitive benefits and compensation. Managing external and internal relationships to ensure timely and excellent service. Overseeing coordination and booking approvals for our customers. Building and maintaining reports and dashboards. Supporting the Sales team when it comes to the preparation of quotes. Assisting in the development of any on-going service enhancements for customers. Responsible for coordinating our operations team with the customer. Providing special handling for any problems that may arise for customer. And other duties as they arise. Mailing Address 141-07 20th Ave, Suite 601, Whitestone, NY 11357 Job Requirements The Ideal Candidate: Are you detail-oriented? Do you like tracking your Amazon packages from the second you hit order? Are you quick on your feet and able to troubleshoot issues? Does working with a global team excite you? If so, this role may be for you! We're looking for candidates who are willing to take initiative and hit the ground running on day one. Do you see a way to improve what we're already doing? Say something! You'll be in an environment that will empower and reward you for the time and hard work that you put in. For the right candidates, this will be a stepping stone into other positions within UCM. We'd also love to see applications from candidates who have graduated from a 4‑year college (or have relevant background experience). Comfortable conversing in English (Mandarin and Cantonese language skills are a plus). Able to use Microsoft Suite (Excel, Outlook, Word) and happy to learn other digital tools. Transportation and logistics industry experience helpful but not required. #J-18808-Ljbffr