Counter Service

About the Company

Maman is a French bakery, café and leading lifestyle brand founded in 2014 by owners Elisa Marshall & Benjamin Sormonte, with locations across North America and Canada. Inspired by family traditions and the highest quality ingredients, Maman offers a selection of delicious baked goods—including their famous nutty chocolate chip cookie—alongside coffee, fresh breakfast, and lunch options ranging from hearty salads & sandwiches to savory quiches. In addition to hosting intimate events, Maman has partnered with leading brands for partnerships and activations, celebrating customers from baby showers to engagements and helping create new memories. In September 2021, Maman founders Elisa Marshall & Benjamin Sormonte released the highly anticipated "Maman: The Cookbook".

What you’ll do:

• Take ownership of the café spaces’ counter aesthetics
• Greet guests upon entering our storefronts and successfully communicate seasonal specials, encouraging guests to try our best‑selling items
• Navigate the Toast POS system to accurately ring up customers' orders
• Keep a clean and organized counter space
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Maintain safety standards while adhering to Maman’s policies and procedures
• Investigate and resolve any guest concerns
• Assist with re‑restocking at the end of your shift—team work is the best work, set your colleagues up for success
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one‑on‑one rapport with returning guests—do you know their order? Dial up the coffee without even asking!

What we’re looking for:

• You have counter/cashier experience and are an experienced front‑of‑house professional with a sweet tooth for cookies
• You have engaging and welcoming communication skills and presence
• Hospitality is your passion, and you keep up with the latest industry trends
• Quality, aesthetics & top‑notch customer experience is a non‑negotiable for you
• You make people feel good—your team and guests alike
• You work positively and collaboratively to achieve the highest standards of delivery
• You learn quickly, multi‑tasking comes naturally, and you adapt to Maman’s unique culture
• Smart, no ego, upbeat, friendly, & efficiency‑oriented
• Work a flexible schedule that will include weekends, holidays, and special events
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
• Big plus if you have barista experience!

What’s in it for you:

• Join a fast‑growing company committed to serving the best cookies & coffees while building a national brand
• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
• Training to get you settled into your role, learning opportunities to broaden your skill set and help you thrive at work
• Great opportunity to progress with Maman—internal mobility and growth will be encouraged when possible

Keep in mind that Maman is growing and developing everyday. We all do a little bit of everything and like to roll our sleeves up and get our hands dirty to help a colleague out.

We are looking for awesome, hard‑working people who are all about creating the most memorable experience for every single Maman customer.

Thank you for your interest in Maman and look forward to chatting with all of you cookie monsters!