Business Systems Analyst V

Are you ready to join a growing team?

CTG is seeking to fill a Business Systems Analyst V opening for our client.

Location : Buffalo, NY

Duration : 12 months

Responsible for facilitating complex projects from proposal through post implementation. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Considered Subject Matter Expert in assigned systems within 18 months of being assigned.

Primary Responsibilities:

• Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation.
• Serve as functional lead on complex projects for assigned applications. Schedule and facilitate project team meetings, document and distribute meeting minutes as applicable.
• Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver required functional specifications.
• Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements.
• Coordinate and provide estimates for large projects and complete estimates for assigned component on assigned projects, inclusive of timelines and project phases.
• Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers.
• Work with vendor and technical team to gain a thorough understanding of project functionality and provide insight on implementation.
• May serve as Test Coordinator for large project initiatives involving multiple applications.
• Participate in and document data mapping for integration of systems, conversion, and acquisition-related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
• Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying that changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project.
• Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.
• Ensure change requests are consistently documented, reviewed and resolved to ensure application is working to support products/services required by line of business.
• Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required.
• Coordinate and manage post implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeline and financials.

Education and Experience Required:

• Minimum of 6 years combined higher education and/or operational/business analytics experience.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong time management skills.
• Strong lateral thinking skills.
• Strong problem-solving skills.
• Proficiency with personal computers as well as pertinent software packages.
• Excellent problem solving skills to assist in issue resolution.
• Experience with debit / card processing platforms (e.g., Postilion, FIS, Fiserv, ACI, etc.)
• Strong SQL skills (querying transaction data, validation, troubleshooting)
• Experience with real-time transaction processing systems (authorization engines / switches)
• Understanding of message-based integrations (ISO 8583 or similar transaction formats)
• Experience analyzing end-to-end transaction flows across multiple systems
• Knowledge of batch processing and ETL pipelines (file-based processing, reconciliation)
• Ability to trace and troubleshoot transaction issues across distributed systems
• Experience working with APIs and system integrations
• Familiarity with log analysis and production issue investigation

Education and Experience Preferred:

• Bachelors degree.
• Subject matter expert in business with knowledge or experience utilizing application/system being supported.
• Capable of working on multiple projects of a complex nature.
• Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications.
• Advanced knowledge and focus of the entire system to work on projects outside of normal BAU.
• Ability to effectively use project management, word processing and spreadsheet applications.
• Excellent understanding of the Bank's application framework.
• Familiarity with application development software and hardware platforms.
• Ability to understand business(es) being supported and its terminology.
• Ability to effectively present to all levels of management.
• Ability to multitask for various components of complex projects.
• Ability to coordinate between applications and business units.
• Ability to work in a team environment as well as autonomously.
• Ability to recognize project milestones and delivery dates.
• Ability to recommend and implement solutions.
• Detail-oriented.
• Strong understanding of Bank acquisition methodology or relevant conversion experience.
• Exposure to card management systems
• Understanding of ATM / POS transaction routing (Visa, STAR, etc.)
• Familiarity with mainframe environments (CICS, TPX, batch processing)
• Experience supporting high-availability / high-volume transaction systems
• Exposure to fraud systems and decisioning logic (rules engines, risk scoring)
• Experience with modernization / platform migrations (parallel runs, cutover support)

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link providedKindly forward this to any other interested parties. Thank you!


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.


Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.