Visitor Services Representative

Job Description

Job Description

Visitor Services Representative

The Western Railway Museum is seeking a part-time Visitor Services Representative to join our railway team at our museum located in Suisun City, CA.

ABOUT THE ORGANIZATION

Since 1946, the Western Railway Museum (WRM), in Suisun City in Solano County, California has preserved the regional heritage of electric railway transportation for present and future generations. A museum of interurban transit equipment, it holds one of the largest collections of Sacramento Northern Railway equipment and offers an array of family fun activities including over 50 historic railway cars on display, railway exhibits, the Museum Store and Gift Shop, cafe, and historic streetcar and interurban ticketed electric train rides. The museum is operated by the Bay Area Electric Railroad Association, Inc. (BAERA), a non-profit educational organization that was created to foster interest in streetcar, interurban, and mainline electric railroad operations,

and to preserve these rapidly vanishing pieces of history. Our museum is supported by a community of nearly 1,000 members, 100 volunteers, alongside revenue from ticket sales, museum store and cafe sales, and generous tax-deductible donations from organizations and individuals.

POSITION SUMMARY

As the first line of contact with the public, the Visitor Services Representative plays a crucial role in representing our museum. This position requires greeting and welcoming all guests with a consistently positive, enthusiastic, and professional demeanor. The individual in this role serves as an ambassador for our organization, ensuring that every visitor's experience begins on a positive note.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

GIFT SHOP/TICKET COUNTER

● Welcome all guests, answer inquiries, provide relevant facts on the museum's offerings

and history.

● Check in all ticketed guests and process ticketing transactions for walk in guests.

● Restock shelves, counters, or tables with merchandise.Set-up displays and arrange

merchandise on counters or tables to promote sales.

● Keep the showroom and Visitor Center clean and orderly.

● Stamp, mark, or tag prices and generate barcodes on merchandise.

● Accept payments and make change; wrap or bag merchandise for customers.

● Reconcile cash in the register at the beginning and end of each shift.

● Attend and participate in monthly staff meetings.

DEPOT CAFE

Our newly remodeled café features an updated menu designed to enhance our customers' experience. Our café typically operates with a single staff member, making it a unique and manageable setting for training purposes.

● Warmly welcome all guests and provide excellent customer service.

● Brew coffee and craft all specialty drinks, prepare and serve all menu items with

precision, maintain a thorough knowledge of our current menu offerings.

● Follow all opening and closing procedures including keeping the cafe clean.

● Accept payments and make change; wrap or bag menu items.

● Reconcile cash in the register at the beginning and end of each shift.

● Complete weekly inventory checklist at the end of each weekend.

ABILITIES/SKILLS

● Outstanding customer service and communication abilities.

● Outgoing personality with the ability to provide our guests with an outstanding customer

service experience.

● Understand, appreciate, and thrive in a team environment.

● Be able to respond to changing situations in a flexible manner to meet current needs.

● Ability to work under pressure in a fast pace environment.

Requirements

MIN QUALIFICATIONS

Candidates must possess a high school diploma or GED.

Must be 18 years of age or older.

PHYSICAL REQUIREMENTS

● This position involves regular walking, standing, sitting for extended periods of time.

● May involve stooping, kneeling, crouching, reaching, and moving or lifting up to 20 lbs.

● May involve close vision, depth perception, focus adjustment, and viewing a computer

terminal.

● Exposure to outdoors, heat, cold, rainy, windy conditions as needed.

SCHEDULE

● 10:00 AM - 5:00 PM

● Saturday's and Sunday's with the opportunity to work extended summer hours

Thursdays and Fridays and during special events.